WILLIAM WOOTEN
Elyria,OH
Summary
Experienced and mission-driven child welfare professional seeking a position of Program Manager to leverage 19 years of leadership in protecting children, strengthening families, and improving system outcomes. Skilled in program development, staff supervision, policy implementation, and cross-sector collaboration. Demonstrates a strong track record in managing complex caseloads, ensuring regulatory compliance, and applying trauma-informed, culturally responsive practices. Passionate about driving initiatives that promote safety, permanency, and well-being for children and families, while fostering innovation, accountability, and community partnerships.
Overview
25
25
years of professional experience
Work History
Foster Care Case Aide
Lorain County Children Services
02.2024 - Current
- Ensured a safe living environment by conducting routine home inspections for cleanliness and adherence to safety standards.
- Implemented creative approaches toward behavioral management that led to improved outcomes within the household setting.
- Maintained accurate records of daily interactions, progress reports, and incident documentation to ensure a thorough understanding of each child''s situation.
- Contributed to the overall success of the foster care system by working collaboratively with team members and demonstrating dedication to improving outcomes for children.
Ambulatory Follow-up Specialist
Magellan Behavioral Health
02.2007 - 12.2022
- Assists clinical staff in developing and implementing discharge plans while the member is still in the hospital or higher level of care. Ensures patients discharged from inpatient care engage in the appropriate outpatient services. Acts as a liaison by communicating timely and permissible information about discharge planning of clients with the staff of inpatient facilities, outpatient providers, patients and Magellan clinical team.
- Conduct concurrent, step-down, and discharge utilization management activities for members of all ages admitted to inpatient, residential, partial hospital, and ambulatory levels of care.
- - Maintain an active caseload of providers & members across multiple large commercial whole health, employer solutions, and Medicare/Medicaid lines of business complying with all applicable local, state, and federal laws and regulations applicable to assigned accounts.
- - Assist providers with discharge planning, care coordination, member follow-up, and social determinants surveys to engage members and providers in meaningful and individualized care planning and post discharge follow-up.
- - Monitor and manage a caseload of Care Management (CM) members enrolled in Intensive Care Management services based on clinical stratification. Provide CM members with telephonic support, access to services, care planning, risk assessment, and goal setting utilizing motivational interviewing practices.
- - Monitor HEDIS rates and other applicable KIP’s ensuring accurate reporting and UM turnaround times.
- - Maintain a high degree of accuracy and timeliness ensuring compliance with applicable NCQA, URAC, and account specific guidelines.
- - Administer benefits and transitions of care across the CoC.
Senior Customer Service Representative
Magellan Behavioral Health
09.2003 - 02.2007
- Part of management team in Customer Service Department. Responsible for daily workflow daily statistics, attendance and quality monitoring. Experience in creating new innovative methods and techniques to assist customer service assistances to maximize call efficiency and authorizations. Facilitate training of new employees and new programs introduced to company. Part of Companies SPIRIT team, which is responsible to create a productive environment.
Specialized Foster Parent
Butler County Children Services
09.2007 - 04.2024
- Fostered cultural competence within the family by celebrating diverse traditions, customs, and holidays relevant to each child''s background.
- Supported older youth in transition planning for independent living or post-secondary education opportunities as they approached adulthood.
- Facilitated the integration of new foster children into the household by providing a warm welcome and thorough orientation to house rules and expectations.
- Maintained detailed records of children''s progress, medical appointments, and school activities for regular review by caseworkers.
Claims Resolution Specialist
Magellan Behavioral Health
04.2002 - 09.2003
- Responsible for the investigation and payment of claims made through various insurance plans as well as sole Claims Specialist for EAP plans.
Support Specialist
Magellan Behavioral Health
12.2000 - 04.2002
- Customer service, giving authorization by phone and or mailing out treatment plans and Paper work, for Anthem Blue Cross and Blue Shield Insurance.
Education
Associate of Arts - Religious Studies
World Harvest Bible College
Columbus, Ohio01.2000
High School -
Hughes Alternative Center
Cincinnati, Ohio01.1997
Skills
- Leadership skills
- Communication and Listening skills
- Customer Relations
- Life skills coaching
- Family engagement
- Multicultural sensitivity
- Child welfare
- Child development
- Court report writing
- Mental health support
- Time management
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Mental health support
- Time management
- Teamwork and collaboration
- Excellent communication
- Organizational skills
Awards
“B” Honor Roll, Jobs for Cincinnati Graduates, MSSE (Math, Science and Engineering), Choir Member, President of Youth Council, Mock Trial Club, Key Club, V.C. Pathway program, Prep Program, E3 (Math, Science and Engineering)
Timeline
Foster Care Case Aide
Lorain County Children Services
02.2024 - Current
Specialized Foster Parent
Butler County Children Services
09.2007 - 04.2024
Ambulatory Follow-up Specialist
Magellan Behavioral Health
02.2007 - 12.2022
Senior Customer Service Representative
Magellan Behavioral Health
09.2003 - 02.2007
Claims Resolution Specialist
Magellan Behavioral Health
04.2002 - 09.2003
Support Specialist
Magellan Behavioral Health
12.2000 - 04.2002
Associate of Arts - Religious Studies
World Harvest Bible College
High School -
Hughes Alternative Center
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