Mayra Godinez
Bridgeview,United States
Summary
Experienced and adaptable professional with 3 years of diverse experience in administrative support, customer care, and early childhood education. Adept at maintaining organized and efficient operations in various settings. Skilled in communication, coordination, and customer service, with a strong foundation in administrative operations and database management. Proven ability to handle multiple responsibilities, ensure smooth program execution, and provide exceptional customer service. Known for perseverance, courtesy, and conflict-resolution skills. Ready to leverage my expertise to contribute effectively to a dynamic team.
Overview
4
4
years of professional experience
Work History
Foster Care Case Aide
Association House Of Chicago
Chicago, IL
09.2024 - Current
- Coordinated transportation arrangements for children visiting their biological families, or attending appointments.
- Used job-related software to compose or prepare correspondence, case notes, and technical reports.
- Facilitated family meetings between biological parents and foster care parents.
- Shadowed home visits to assess the safety of children in their living environment.
- Supervised visits to children with their biological families involved with DCFS
Site Aid
Ivy League for Kids
Mokena, United States
02.2023 - 06.2024
- Preparing and ordering snacks and activities for kids
- Preparing Agendas
- Keeping the space clean and organized
- Contacting and communicating with parents
- Communicating with office staff and gym staff regarding problems or changes
- Ensuring the program runs smoothly
- Assist with any additional support duties
Administrative Assistant
Bee Liner Lean Services
Bridgeview, United States
11.2023 - 02.2024
- Preparing Documents for meetings
- Preparing Agendas
- Filling and organizing files/bookkeeping
- Maintaining databases and filling systems
- Answer phones, taking messages, and transferring calls
- Ensuring the office runs smoothly
- Assist with any additional support duties
Teacher Assistant
Early Childhood Academia
Burbank, United States
08.2022 - 11.2022
- Help children get ready for classroom activities
- Organizing and planning academic events
- Grading homework and classwork
- Educating children on manners and good behaviors
- Keeping the classroom neat and organized during and after the day ends
- Encourage and monitor the progress of individual students
Customer Care Representative
PLS Financial Services
Oak Brook, United States
03.2021 - 10.2022
- Addressed escalated customer inquiries promptly
- Determined the cause of customers' concerns, explained the best solutions, expedited correction or adjustment, and followed up to ensure resolution
- Maintained accurate and updated records of customer interactions, transactions, record details of inquiries, and actions taken
- Educated customers by answering product and service questions and suggesting information about other product services
- Maintained a polite and professional telephone manner
- Met monthly Quality Assurance requirements and other key performance metrics
Education
Northeastern Illinois University
Daley College
Diploma -
Curie Metropolitan Highschool
Skills
- Computer Skills
- Effective Time Management
- Ability to Work Under Pressure
- Adaptability
- Coordination Skills
- Performance Management
- Conflict Resolution
- Ability to Multitask
- Team Working
Languages
- English
- Spanish
Position
Title: Bilingual Case Aide
Timeline
Foster Care Case Aide
Association House Of Chicago
09.2024 - Current
Administrative Assistant
Bee Liner Lean Services
11.2023 - 02.2024
Site Aid
Ivy League for Kids
02.2023 - 06.2024
Teacher Assistant
Early Childhood Academia
08.2022 - 11.2022
Customer Care Representative
PLS Financial Services
03.2021 - 10.2022
Northeastern Illinois University
Daley College
Diploma -
Curie Metropolitan Highschool
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