Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Torres

Washington,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Animal Services Officer

Osceola County
06.2022 - Current


  • Explains Animal Control Ordinance to the general public; advises citizens on the responsibility of animal ownership.


  • Responds to calls and investigates complaints of injured or nuisance, domestic and wild animals which may pose a threat to the public.


  • Loads, delivers, sets and baits animal traps; removes captured animals from traps set by the County and citizens; apprehends stray animals; rescues trapped animals from public areas such as, culverts, and roadways.


  • Investigates cruelty complaints to determine compliance with animal control ordinances and statutes; seizes animals, transports animals to vet for evaluation and/or treatment, provides owner with Notification of Impoundment, transports animals to the shelter until court date; serves owner with citations for violations.


  • Obtains necessary information in cases of animal bites and court related matters, both civil and criminal that is forwarded to the County Attorney for possible prosecution; appears in court for cases, including citations and criminal prosecution; prepares court paperwork.


  • Interviews citizens and files domestic or wild animal bites report; maintains field notes and information to complete incident reports on cases to be processed and sent to court to back up citations; completes reports on animal bites.


  • Prepares various daily and periodic written reports and departmental forms; maintains logs; completes forms.


  • Prepares all necessary paperwork for each incident; documents scenes, completes a written report and documents evidence seized in the case.


  • Must be able to be on call and work evenings and weekends.


  • Issues citations for violations of animal control ordinances and statues.


  • Must perform euthanasia after completing certification course.


  • May assist Kennel Staff as needed.


  • Embraces a "one team" approach to accomplish daily tasks, goals and projects by interacting, cooperating, assisting, training and learning from volunteers.


  • Performs duties as assigned/necessary which are related, or logical in assignment to the position.

Animal Control Officer

Beaufort County NC
10.2017 - 06.2022



• Perform a variety of duties and physical work in the field responding to requests for assistance in the enforcement of ordinances and statutes relating to animal control.


• Rotates weekend and evening on-call duty and every third weekend cleaning duty at the Animal Control Facility.


• Investigates animal cruelty and bite cases, issues warrant, and testifies in court


• Responsible for capturing, confining, and euthanizing dangerous, stray, or diseased animals to ensure the safety of citizens of Beaufort County and the safety of animals.


• Maintains and cleans animal shelter. Orders and picks up supplies. Impounds and feeds animals, ensures quality of care, administers medications/vaccines, obtains veterinarian care, euthanizes animals.


• As needed, assists the public in services offered by the Animal Control Office. Greets and directs public, answers phone, handles complaints and concerns, resolves problems, dispatches animal control officers.


• Assists public officials, media, and law enforcement.

Shows adoptable pets and implements adoption process.


• Computes charges and refunds for adoptions, reclaims, etc., collects fees and maintains records. Performs administrative duties.


• Operates computers, prepares detailed records of investigations and complaints.


• Enters animal information in database.


• Prepares documents such as advertisements, spreadsheets, receipts, etc. Assists in the daily operation and activities of the County’s animal shelter.

Education

Criminal Justice

Beaufort County Community College
Washington, NC

High School Diploma -

Northside High School
Pinetown, NC
06.2016

Skills

  • Rule Enforcement
  • Dispatcher collaboration
  • Work Coordination
  • Innovation and Creativity
  • Animal Welfare Laws
  • Investigation techniques
  • Humane animal treatment
  • Animal Behavior
  • Wild animal capturing
  • Animal Care
  • Public Education
  • Compassion and Empathy
  • Vehicle operation
  • Investigative report preparation
  • Knowledge of local ordinances
  • Facility Inspections
  • Witness interviews
  • Google Drive
  • Customer Service
  • Data Management
  • Microsoft Word
  • Microsoft Office
  • Analytical and Critical Thinking
  • Calm Under Pressure
  • Interpersonal Communication
  • Team building
  • Attention to Detail
  • Public Speaking
  • Cultural Awareness
  • Dependable and Responsible
  • Decision-Making
  • Team Management
  • Recordkeeping
  • Teamwork and Collaboration
  • Report Preparation
  • Criminal Investigations
  • Zoonotic Disease Knowledge
  • Project Planning
  • Excellent Communication
  • Customer Relations
  • Written Communication
  • Analytical Thinking
  • Conflict Resolution
  • Active Listening
  • Self-Directed
  • Fluent in Spanish, English
  • Basic Math
  • Organization and Time Management
  • Friendly, Positive Attitude

Certification

•Animal Services Officer 1 Certification- Public Safety College/Valencia College


•Chemical Capture Certification


•Euthanasia Technician Certified in Florida (Osceola County) and North Carolina (Beaufort County)


•Rabies Vaccinator Certification North Carolina (Beaufort County)

Languages

Spanish
Full Professional

Timeline

Animal Services Officer

Osceola County
06.2022 - Current

Animal Control Officer

Beaufort County NC
10.2017 - 06.2022

Criminal Justice

Beaufort County Community College

High School Diploma -

Northside High School
Carmen Torres