Carmen Turnbough
Monticello,IL
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
Work History
Office Manager
CORDENTAL Group
Bloomington, Illinois
05.2025 - Current
- Managed daily office operations and ensured smooth workflow for dental practice.
- Coordinated appointment scheduling and maintained patient records efficiently.
- Oversaw inventory management and ordered supplies for dental procedures.
- Managed multiple locations and developed relationships as well as operational protocols for each facility.
- Optimized Accounts Receivable and DSO
- Approved items for accounts payable
- Reconciled accounts and performed audits.
- Human resource relationships and development
- Orchestrated monthly and daily meetings for team development.
- Met monthly budgets and adjusted to them.
- P&L knowledge
Business Assistant
Heartland Dental Care
Champaign, IL
12.2020 - 11.2024
- Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance.
- Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
- Created reports, spreadsheets and other documentation using Dentrix system.
- Entered invoice and payment information into database, maintaining strict security protocols to minimize unauthorized party access.
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
- Participated in weekly meetings and brainstorming sessions to discuss new ideas, client projects and Clinical/clerical assignments.
- Worked closely with staff across departments to implement growth strategies.
Office Manager
New Age Dental Care
Chester Field, MO
07.2019 - 12.2020
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Restaurant Bar Manager
Scape American Bistro
Saint Louis , MO
07.2016 - 03.2019
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored cash intake to reduce discrepancies.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
General Manager of Operations
Wild Flower Restaurant & Catering
Saint Louis, M0
03.2017 - 09.2017
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted periodic assessments to evaluate company's financial performance.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows and promotional initiatives.
Education
Bachelor of Arts - English
University of Dubuque
Dubuque, IA05.2015
Skills
- Experience in Leadership
- Program Evaluation
- Improvement Plan Knowledge
- Active Listening
- Conflict Resolution
- People Skills
- Microsoft Office
- Planning & Organizing
- Critical Thinking
- First Aid/CPR
- Supervision & Leadership
Timeline
Office Manager
CORDENTAL Group
05.2025 - Current
Business Assistant
Heartland Dental Care
12.2020 - 11.2024
Office Manager
New Age Dental Care
07.2019 - 12.2020
General Manager of Operations
Wild Flower Restaurant & Catering
03.2017 - 09.2017
Restaurant Bar Manager
Scape American Bistro
07.2016 - 03.2019
Bachelor of Arts - English
University of Dubuque