Carmen Uribe
Riverside,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Sares Regis
05.2023 - 11.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Leasing Consultant
Bridge Property Management
12.2021 - 04.2023
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments and prepared leases.
Office Associate
Bob’s Discount Furniture
08.2021 - Current
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Check orders for sales, inputted data
- Answered phone calls and directed when needed
- Filed paperwork
Customer Service Representative
WTI Distribution
03.2021 - Current
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Created BOL'S
- Entered Data into 3PL
- Invoiced loads by when product was picked up
- Submitted for product to be picked up
- Scanned documents
- Daily reports done per account
- Managed accounts such as ESO,Avia, and Galaxy
Office Associate
Bobs Discount Furniture
02.2020 - 02.2021
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Customer Service Representative
Cargo Solution Express
06.2018 - 03.2019
-
- Copied, logged and scanned supporting documentation
Entered details such as payments, account information and call logs into the computer system
Responded to customer requests via telephone and email
Scheduled delivery appointments
Enter loads into the system
Leasing Consultant
BLDG Management Company
06.2017 - 03.2018
- Marketed the property to local businesses through collateral, emails and phone calls
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features
- Escalated any major issues to the property manager for immediate remediation
- Resolved conflicts between tenants in the most effective manner
- Performed background checks on all apartment applicants
- Kept meticulous records of all correspondence with and from tenants
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy
- Verified income, assets and expenses and completed file tracking sheet for each applicant
Cashier
Sears
07.2016 - 02.2017
- Received customers payments
- Greeted customers promptly
- Described products and services in detail
- Monitored areas for security issues and safety hazards
- Assisted customers in selecting items based on needs
- Processed customer returns
- Cleaned and organized the store, including the checkout desk and displays
- Helped complete the employee schedule
Cashier
McDonald's
10.2015 - 07.2016
- Trained new cashiers on procedures, customer service and sales techniques
- Greeted customers promptly
- Created attractive displays to promote items
- Greeted customers in a timely fashion while quickly determining their needs
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Education
High School Diploma - undefined
Rubidoux High School
Riverside, CASkills
- Data management
- Team leadership
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Organized
- Project management
- Powerful negotiator
- Staff development
- Reliable /Dependable
- Bilingual
- Fast Learner
Timeline
Leasing Agent
Sares Regis
05.2023 - 11.2023
Leasing Consultant
Bridge Property Management
12.2021 - 04.2023
Office Associate
Bob’s Discount Furniture
08.2021 - Current
Customer Service Representative
WTI Distribution
03.2021 - Current
Office Associate
Bobs Discount Furniture
02.2020 - 02.2021
Customer Service Representative
Cargo Solution Express
06.2018 - 03.2019
Leasing Consultant
BLDG Management Company
06.2017 - 03.2018
Cashier
Sears
07.2016 - 02.2017
Cashier
McDonald's
10.2015 - 07.2016
High School Diploma - undefined
Rubidoux High School
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