Carmen Valentin
Bronx ,NY
Summary
Enthusiastic food service worker with 20+ years of proven experience in customer service and team leadership at Starbucks and Hilton. Helped drive customer satisfaction scores and Hilton salt comments.
Overview
20
20
years of professional experience
Work History
Counter Attendant
Hilton New York
1335 Ave of Americas
08.2013 - Current
- Work with Agylysys system to process customer's orders accurately, cash handling without errors and credit card transactions.
- Address guest complaints and resolve issues to promote satisfaction.
- Manage multiple task in high volume environment.
- Use suggestive selling to encourage guest to buy more
- Build connections with guest to make their stay more welcoming
Barista
Hilton New York
1335 Ave Of Americas
07.2007 - 08.2013
- Greeted customers, expedited the line, and ensured a positive experience
- Prepared and served a variety of hot and cold beverages,including coffee, tea and frappuccino's while accurately following recipes.
- Demonstrated knowledge of safe food handling.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista Shift Supervisor
Starbucks
870 7th Ave New York, New York
12.2004 - 07.2007
- Trained new team members on barista skills, cash handling procedures, and company policies.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Bachelor of Arts - Psychology
Lehman College
Bronx, NY05.2021
Skills
- Guest engagement
- Cash handling
- Reliability and punctuality
- Team player
- Food serving
- Table monitoring and turn over
- Multitasking
- Willingness to learn welcome new challenges
Timeline
Counter Attendant
Hilton New York
08.2013 - Current
Barista
Hilton New York
07.2007 - 08.2013
Barista Shift Supervisor
Starbucks
12.2004 - 07.2007
Bachelor of Arts - Psychology
Lehman College