Carmen Vasquez

• Coordinated transaction processes to ensure seamless real estate closings and compliance with regulations.
• Managed scheduling and communication between clients, agents, and title companies for optimal workflow.
• Streamlined documentation preparation using industry-standard tools to enhance efficiency and accuracy.
• Conducted quality checks on transaction files to maintain high standards of accuracy and completeness.
• Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
• Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
• Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
• Expedited closing times through proactive communication with agents, clients, and third-party vendors.
• Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
• Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
• Managed communication between clients and internal teams to facilitate smooth transactions.

• Responsible for building and maintaining B2B client relationships
• Developing & moving simultaneously a large number of transactions through the sales pipeline
• Servicing as primary contact with customers & directing workflow
• Communicated with sales engineers & business development team to create & deliver the right strategy solution
• Collaborated with cross-functional teams to deliver tailored solutions for clients.
• Conducted market analysis to identify trends and enhance sales strategies.
• Presented product demonstrations and training sessions to educate clients on features.
• Negotiated contracts and pricing agreements to maximize profitability.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Assist clients in buying, selling, and renting properties

• Conduct market research to determine property value
• Create listings for residential & commercial real estate properties
• Market properties through online and offline channels
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Sold over 100 properties

• Provide clerical and administrative support
• Schedule and conduct meetings
• Process contracts and all related documents using various software applications
• Review and participate in testing procedures and recommend ideas to improve tooling/process
• Participate in different projects throughout the fiscal year
• Managed contract lifecycle, ensuring compliance with company policies and regulations.
• Reviewed contractual terms, identifying potential risks and recommending mitigation strategies.
• Oversaw contracts for over 40 different departments using both manual and automated strategies.

Provide service and support for clients in payroll, accounting, tax filling, money-movement and wage garnishments

• Adhere to policies and procedures to ensure client retention and minimize financial risk.
• Identify critical client issues, plan for resolution and escalate to designated management teams.
• Maintain high quality scores.
• Monitor case load to ensure service levels agreement commitments are met.
• Comply with all call strategies- Stellar Service.
• Assist manager and peers with cases as needed.
• Processed payroll for diverse employee groups using advanced payroll software.
• Ensured compliance with federal, state, and local regulations for payroll practices.
• Reviewed and reconciled payroll discrepancies to maintain accurate records.
• Collaborated with HR to streamline onboarding processes related to payroll entry.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Provided customer service to employees regarding payroll inquiries and issues.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Resolved payroll discrepancies quickly and successful
• Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines.
• Processed payroll for diverse client accounts using ADP Workforce Now.