Carmen Vazquez
Darien,IL
Summary
Hardworking server with proven relationship-building and time management skills in restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Blueberry Hill Cafe
Oak Lawn, IL
03.2023 - Current
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Complied with health department regulations regarding sanitation standards when handling food items.
Take-Out Server
Flapjacks
Oaklawn, IL
05.2021 - 03.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
Wait Staff Member
The Pit RIB House
Hickory Hills, IL
03.2017 - 05.2021
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Science - General
Spoon River College
Canton, IL03-2005
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Western Illinois University
Macomb, ILSkills
- Menu Knowledge
- Order Management
- Service Prioritization
- Dining Customer Service
- Effective Customer Upselling
Affiliations
- hiking enthusiast
- Avid Reader
Certification
- Illinois Food handler
- Illinois BASSET
References
References available upon request.
Timeline
Wait Staff Member
Blueberry Hill Cafe
03.2023 - Current
Take-Out Server
Flapjacks
05.2021 - 03.2023
Wait Staff Member
The Pit RIB House
03.2017 - 05.2021
Associate of Science - General
Spoon River College
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Western Illinois University
- Illinois Food handler
- Illinois BASSET
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