Carmen Villanueva
Port Saint Lucie,Florida
Summary
Detail-oriented individual with a versatile background in patient services and family support. Proven ability to manage documents and streamline processes, ready to leverage expertise to enhance patient care and community support.
Overview
23
23
years of professional experience
Work History
Bilingual Patient Services Representative
Centauri Health Solutions Inc - Human Arc
Port Saint Lucie, Florida
10.2024 - 08.2025
- Verified patient information and ensured accuracy in records.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Utilized technology and specialized software to maximize productivity.
Hippy Home Visitor
Childrens Services Council
Stuart , FL
08.2023 - 09.2024
- Conduct weekly one-o-one home visits to instruct parents on the HIPPY curriculum and activities designed for children's school readiness
- Facilitated parenting workshops to enhance child development knowledge and skills.
- Coordinated resources and services for families in need of additional support.
Family Services Worker
Head Start Program
Stuart , FL
04.2002 - 12.2022
- Conducted intake assessments for families seeking support services.
- Developed individualized service plans tailored to family needs.
- Coordinated with community resources to provide essential support.
- Facilitated workshops on parenting and child development topics.
- Monitored family progress and adjusted plans as necessary.
- Collaborated with educators to enhance children's learning experiences.
- Advocated for families' access to healthcare and social services.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Completed intake assessments on families to determine service needs.
Education
Associate of Applied Science - Business Administration And Management
American University of Puerto Rico
Bayamon , Puerto Rico12-1992
Skills
- Patient information verification
- HIPAA compliance
- Medical software proficiency
- EPIC
- One Source
- Sentryfile
- Document management
- Queue management
- Cross-cultural sensitivity
- Curriculum implementation
- Workshop facilitation
- Resource coordination
- Family advocacy
- Report preparation
Languages
Spanish
Professional
English
Professional
Timeline
Bilingual Patient Services Representative
Centauri Health Solutions Inc - Human Arc
10.2024 - 08.2025
Hippy Home Visitor
Childrens Services Council
08.2023 - 09.2024
Family Services Worker
Head Start Program
04.2002 - 12.2022
Associate of Applied Science - Business Administration And Management
American University of Puerto Rico
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