Summary
Work History
Education
Skills
LANGUAGES
Software
Timeline
Work Preference
Generic
Open To Work

Carmen Ward

Frisco,TX

Summary

Dynamic and ethical professional with a strong customer-centric focus and exceptional communication and project management skills. Detail-oriented approach ensures effective handling of multiple tasks in fast-paced environments. A proactive mindset drives the identification and resolution of issues, consistently optimizing processes to support team objectives and enhance overall performance. Committed to fostering collaborative relationships that contribute to organizational success.

Work History

Program Manager

Affinity Integrated Solutions
McKinney, United States
02.2019 - 01.2025
  • Implemented streamlined procedures to maximize sales performance while maintaining superior levels of customer service based on customer feedback.
  • Analyzed organizational inefficiencies and advised on corrective measures to optimize voice of the customer initiatives within regional franchises.
  • Managed project logistics by tracking fleet availability, assessing facility requirements, and determining appropriate staffing levels to support operational efficiency.
  • Engaged with key stakeholders to deliver service expertise, perform P&L analysis, and compile executive-level reports to support organic growth initiatives.
  • Led cross-functional teams to execute program initiatives aligning with organizational goals.
  • Developed and implemented project plans, ensuring timely delivery of milestones.

Project Manager

PDS
Dallas, United States
07.2017 - 11.2018
  • Orchestrated in-depth account strategy sessions with key decision-makers from healthcare clients and suppliers, enhancing engagement across multiple locations and C-level teams.
  • Analyzed project landscapes to uncover and maximize new revenue streams, resulting in substantial growth in contractual spending.
  • Administered all phases of service order lifecycle, ensuring efficient progression from initiation to completion.
  • Executed comprehensive account management to maintain contractual integrity and guarantee on-time completion of deliverables.
  • Facilitated collaboration among project teams to ensure timely and effective project completions.
  • Analyzed account performance and presented strategic business reviews to CFOs, focusing on identifying challenges and implementing effective reporting solutions.
  • Led project planning sessions to define scope, objectives, and deliverables.
  • Facilitated cross-functional team collaboration to enhance project workflows and communication.

Global Customer Relationship Specialist

Ricoh
Dallas, United States
11.2008 - 07.2017
  • Managed full-cycle account operations to ensure seamless execution of pre-sales and post-sales processes for labor, equipment, and SaaS services
  • Oversaw execution of renewal and new contract proposal projects, ensuring effective utilization of labor and technology resources for significant strategic accounts.
  • Orchestrated the creation of statements of work and work orders, managing negotiations for complex service contracts in multivendor settings.
  • Managed strategic sales initiatives to consistently retain and organically expand a diverse book of business to include healthcare, telecom, and government accounts.
  • Orchestrated cross-functional project team initiatives and long-term strategies, ensuring alignment with key performance indicator (KPI) objectives.
  • Leveraged data analysis to effectively coordinate account team deliverables, aligning labor processes and technology requirements.
  • Led quarterly strategy planning sessions with suppliers and C-level contacts to reinforce continuous alignment with organizational goals.
  • Developed and maintained strong customer relationships through effective communication and problem-solving strategies.

Program Manager

Management Technology Inc
Hampton, United States
04.2001 - 07.2005
  • Optimized capture processes to achieve a 20% increase in bid win rate and a 15% improvement in win ratio, resulting in an additional $500,000 in revenue.
  • Directed recruitment and assignment processes for over 10 contracts to optimize staffing efficiency and effectiveness.
  • Streamlined supplier coordination to enhance contract delivery success rate by 15%.
  • Facilitated stakeholder meetings to gather requirements and foster collaboration.
  • Streamlined processes, enhancing operational efficiency and reducing resource waste.

F-15 Aircraft Armament Journeyman

United States Air Force, USAF
Langley AFB
03.1997 - 03.2001
  • Facilitated guidance on challenges related to servicing and inspecting aircraft and aerospace equipment.
  • Analyzed technical data to diagnose and rectify maintenance issues within aircraft systems.
  • Provided expert interpretations and recommendations on maintenance procedures and policies for aircraft repair and related equipment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

VA Associate Degree - Information Business Systems & Microcomputers

TNCC Hampton
VA

VA Associate Degree - Information Business Systems & Microcomputers

TNCC Hampton
VA

Skills

  • Strategic issue analysis
  • Project oversight
  • Meticulous attention to detail
  • Organizational strategy
  • Diversity appreciation
  • Adaptable to change
  • Spanish fluency

LANGUAGES

English Native
Spanish Native

Software

Salesforce

Hubspot

Smartsheet

Microsoft Suite

Google Workspace

Timeline

Program Manager

Affinity Integrated Solutions
02.2019 - 01.2025

Project Manager

PDS
07.2017 - 11.2018

Global Customer Relationship Specialist

Ricoh
11.2008 - 07.2017

Program Manager

Management Technology Inc
04.2001 - 07.2005

F-15 Aircraft Armament Journeyman

United States Air Force, USAF
03.1997 - 03.2001

VA Associate Degree - Information Business Systems & Microcomputers

TNCC Hampton

VA Associate Degree - Information Business Systems & Microcomputers

TNCC Hampton

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Program ManagerProject ManagerGlobal Customer Relationship SpecialistProgram ManagerF-15 Aircraft Armament Journeyman

Work Type

Full Time

Location Preference

RemoteHybrid

Salary Range

$95000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leaveWork from home option

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Carmen Ward