Carmen Zapata
Muscatine,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to building lasting relationships while giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Customer Service
Super Savers Liquor
Muscatine, CA
12.2023 - 08.2024
- Managed the resolution of escalated customer service issues.
- Created detailed reports for customer service issues.
- Provided customer service and managed customer inquiries.
- Resolved customer service issues in a timely fashion.
- Provided customer service support to visitors and guests.
- Ensured customer satisfaction by providing exceptional customer service.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Verified pricing accuracy on shelves against invoices from vendors.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
Assisted Living Attendant
Simpson Memorial
West Liberty, IA
07.2023 - 02.2024
- Cleaned work areas and equipment at the end of each shift.
- Ensured that all customer service standards were met or exceeded during each shift.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Assisted other staff members in completing tasks as needed.
- Maintained cleanliness, neatness and organization of customer areas.
- Handled various cleaning duties to keep common areas neat and organized.
- Interacted positively with guests and coworkers to build professional relationships.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Communicated with management regarding special requests to meet guests' needs.
Project Coordinator
Silverhawk Construction
Las Vegas, NV
10.2021 - 04.2023
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Managed communication channels between various teams involved in the execution of complex projects.
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assisted project manager in drafting schedules and related documentation.
Education
High School Diploma -
Muscatine High School
Muscatine, IA05-2002
Skills
- Enhancing Customer Satisfaction
- Customer service and satisfaction
- Customer service and assistance
- Effective customer service
- Superior customer service
- Customer service analysis
- Exceptional customer service
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service
Super Savers Liquor
12.2023 - 08.2024
Assisted Living Attendant
Simpson Memorial
07.2023 - 02.2024
Project Coordinator
Silverhawk Construction
10.2021 - 04.2023
High School Diploma -
Muscatine High School
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