JAYDA HERNANDEZ
CLERMONT,UNITED STATES
Summary
Team lead associate with experience in managing cashier duties, improving store efficiency, and fostering a productive work environment. Demonstrated skills in problem solving, customer engagement, and team collaboration. Adept at training new employees and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Health Care Customer Service Representative
Resultscx
Clermont, FL
06.2021 - 09.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Warehouse Associate
Kroger
Florida, United States
04.2021 - 12.2021
- Picked and packed grocery items efficiently, ensuring accurate and timely order fulfillment
- Bagged and organized totes systematically to maintain order accuracy and reduce errors
- Loaded totes onto delivery vans, optimizing space and ensuring secure transport
Team Lead Associate
Racetrac
Florida, United States
03.2020 - 03.2021
- Managed cashier duties including lottery, cigarettes, and gas, ensuring accurate transactions
- Maintained cleanliness and restocked supplies, enhancing store efficiency
- Promoted to team lead, overseeing team operations and improving workflow
- Resolved customer issues promptly, increasing satisfaction and retention
- Trained new employees, fostering a collaborative and productive work environment
Education
Lake Minneola
Minneola, FLSkills
- Time management
- Team collaboration
- Food safety
- Problem solving
- Adaptability
- Customer engagement
- Inventory control
- Prepared meals ensuring quality and efficiency
- Enhancing customer satisfaction
- Appointment Scheduling
- Call center experience
- Healthcare industry understanding
- Stress Tolerance
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Quality Assurance
- Phone and Email Etiquette
- Patient Registration
- Information Collection
Timeline
Health Care Customer Service Representative
Resultscx
06.2021 - 09.2024
Warehouse Associate
Kroger
04.2021 - 12.2021
Team Lead Associate
Racetrac
03.2020 - 03.2021
Lake Minneola