Carmen A. Jackson
Atlanta,GA
Summary
Carmen is a pragmatic entrepreneurial and creative innovator who is passionate about turning fresh ideas into tangible results. Adept at formulating and executing strategic plans, creating new products and services, and developing business opportunities. A background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Collaborative and dedicated to building and leading talented and motivated individuals. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Founder | CEO
Of A Higher Frequency
Atlanta, GA
04.2020 - Current
- Created and successfully grew emerging custom apparel brand from concept to product.
- Created digital content for all social media platforms including ecommerce website.
- Responsible for strategic planning, budgeting, sales forecasting, product pricing, and margin management to increase productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Strengthened communication skills through regular interactions with others
Senior Account Executive
Quantum Industries
Norcross, GA
03.2022 - 07.2022
- Partnered with a national nonprofit advocating for anti-bullying & suicide prevention for children in the state of Georgia.
- Improved community opinion of client organization through effective and engaging outreach activities.
- Mastered systems for effective and engaging community outreach.
- Oversaw Junior Account Executives professional development and training.
- Apprenticed Development Executives with money handling.
- Lead company workshops and training.
- Ensured proper documentation was completed and clear objectives were set for fundraising.
- Screened new potential candidates by administering second round interviews.
- Motivated team members to meet and exceed sales targets.
- Brought in over $10k in one time donations making me one of the top producers week to week.
Sales Associate
Happy Mango
Atlanta, GA
08.2021 - 01.2022
- Worked with sales team to collaboratively reach targets.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
Co-Founder | Digital Marketing Strategist
TTX Digital
Cleveland, OH
04.2020 - 01.2021
- Designed digital content for e-commerce, non-profits, and tech companies.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Provided overarching analytics to help track growth and set new goals.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
- Wrote engaging and successful marketing, advertising, and website copy.
- Used various market research tools and techniques to gather, analyze and interpret data.
Program Assistant - AmeriCorps Member
The Scholarship Academy, TSA
Atlanta, GA
09.2019 - 02.2020
- Facilitation of 16 core scholarship curriculum modules in 12 counties in Georgia.
- Lead facilitator on outreach team.
- Communicated with partner organizations, vendors, and sponsors to collaborate on company events and programming.
- Collected data and reported outcomes to share with stakeholders, partners, and board members.
- Coordinated external programming supports such as boot camps, trainings and scholarship bus visits.
- Logistics Coordinator for state-wide partnership program with GEAR-UP Georgia.
- Developed and implemented student ambassador program in partnering schools.
- Digital Media Strategist for company Instagram, Twitter, Facebook, and LinkedIn.
- In-house graphic designer for items such as order sheets, one-pagers, posters, flyers, brochures, etc.
- Conducted research to assist with routine tasks and special projects.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Circulation Desk Clerk
Learning Resource Center - College Of Education
Auburn, AL
08.2015 - 05.2018
- Attached RFID identification information to products, items or materials.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained office equipment in proper operating condition.
- Stored records or related materials to keep items orderly and logged correctly.
- Delivered excellent guest services by answering inquiries from visitors.
- Maintained inventory records and verified what items were available and items being used for active projects.
- Customized computer or online applications for education department.
- Called patrons about missing books and late returns.
Day Camp Counselor
East Lake YMCA
Atlanta, GA
05.2015 - 08.2016
- Provided feedback and guidance to program participants regarding progress and development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Planned and lead diverse activities to entertain children and promote core values.
- Built and maintained positive relationships with campers, staff and families.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Education
Bachelor of Arts - Political Science, Public Administration
Auburn University
Auburn, AL12.2018
High School Diploma -
Southwest Dekalb High School
Decatur, GA05.2015
Skills
- Verbal and Written Communication
- Territory Management
- Staff Management
- Business Development and Planning
- Sales Tracking
- Digital Marketing
- Progress Reporting
- Money Handling
- Customer Service
- Product and Service Knowledge
- Time Management
- Customer Relations
- Fundraising Management
- Clerical Support
- Office Administration
- Telephone Etiquette
- Research
- Financial Reporting
- Curriculum Development
- Child Development
- Event Planning
- MS Office
- Solution Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment."
Siddhartha Gautama
Timeline
Senior Account Executive
Quantum Industries
03.2022 - 07.2022
Sales Associate
Happy Mango
08.2021 - 01.2022
Founder | CEO
Of A Higher Frequency
04.2020 - Current
Co-Founder | Digital Marketing Strategist
TTX Digital
04.2020 - 01.2021
Program Assistant - AmeriCorps Member
The Scholarship Academy, TSA
09.2019 - 02.2020
Circulation Desk Clerk
Learning Resource Center - College Of Education
08.2015 - 05.2018
Day Camp Counselor
East Lake YMCA
05.2015 - 08.2016
Bachelor of Arts - Political Science, Public Administration
Auburn University
High School Diploma -
Southwest Dekalb High School
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