Cecilia Vera Ross

• Processed import and export documentation, ensuring compliance with regulations and accuracy in submissions.
• Coordinated communication between clients and customs officials to resolve issues efficiently.
• Utilized internal software systems to track shipments and maintain accurate records of transactions.
• Assisted in preparing detailed reports for management on shipment statuses and potential delays.
• Collaborated with team members to streamline document processing workflows, enhancing efficiency.
• Adapted to changing regulations, implementing updates into daily operations promptly.
• Conducted research on tariff classifications, improving accuracy in duty calculations for shipments.

• Coordinated import logistics to ensure timely delivery of goods across international borders.
• Managed communication with suppliers and freight forwarders to streamline shipping processes.
• Reviewed import documentation for compliance with customs regulations and company policies.
• Implemented process improvements that enhanced shipment tracking accuracy and efficiency.
• Analyzed import data to identify trends, contributing to strategic planning initiatives for cost reduction.
• Collaborated with cross-functional teams to resolve discrepancies and optimize inventory management.
• Developed relationships with key stakeholders to enhance communication and operational effectiveness in logistics operations.
• Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
• Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
• Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
• Coordinated shipments of product from country of origin to final destination by both air and land transport.
• Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
• Negotiated competitive rates with freight forwarders, ultimately reducing overall transportation costs.

**Executed 10 + 2 rule for customs and international shipping compliance.

**All Importers must match their shipments manifested in USA Customs like in Country of Origin or Departure.

**Customers are enforced to sign a Power of Attorney to Customs Brokers.

**In addition, a simple or Annual Bond is mandatory to guarantee duties for big and regular shipments if needed.

• Provided exceptional customer service by actively engaging with customers and addressing their needs.
• Maintained product displays to ensure alignment with brand standards and seasonal promotions.
• Assisted in inventory management through accurate stock replenishment and organization of merchandise.
• Collaborated with team members to achieve sales targets while fostering a positive shopping environment.

• Developed and maintained strong client relationships to drive sales growth.
• Identified customer needs and proposed tailored solutions to increase satisfaction.
• Conducted market research to inform sales strategies and optimize product offerings.
• Analyzed sales data to identify trends, forecast demand, and adjust strategies accordingly.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.

• Oversaw import operations, ensuring compliance with international trade regulations and customs requirements.
• Managed logistics and supply chain processes to optimize delivery schedules and reduce lead times.
• Developed and maintained relationships with suppliers, fostering collaboration and enhancing negotiation outcomes.
• Implemented process improvements that enhanced efficiency in inventory management and order fulfillment.
• Trained and mentored team members on best practices in import documentation and shipment tracking systems.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
• Coordinated and negotiated contracts to facilitate freight movements.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.

• Honoree of [Honor 1st Avg of the Class ]