Summary
Overview
Work History
Education
Skills
Timeline
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Karen Aguilar

Elmhurst,IL

Summary

Accomplished Senior Entry Writer at C.H. Robinson, adept in customs regulations and shipment management, demonstrated through successful clearance of specialty items and enhancing customer satisfaction. Leveraged strong attention to detail and effective communication to build client relationships and ensure compliance. Proven track record in improving operational efficiency and teamwork.

Overview

15
15
years of professional experience

Work History

Senior Entry Writer

C.H. Robinson
07.2023 - Current
  • Collaborated with customs brokers to ensure timely clearance of shipments, minimizing delays and additional costs.
  • Developed expertise in handling specialty items such as perishables or hazardous materials, resulting in successful clearance without complications or delays.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing relevant information on shipment statuses.
  • Built strong relationships with clients through consistent communication, understanding their specific requirements and ensuring smooth operations.
  • Ensured compliance with government regulations by accurately determining tariff classifications for a wide range of products across various industries.
  • Maintained detailed records of all entries processed, allowing easy retrieval of information when needed for audits or client inquiries.
  • Prepared and submitted required documents to government agencies, facilitating seamless importation processes for clients.
  • Managed multiple priorities effectively, ensuring accurate processing of high volumes of entry transactions within tight deadlines.
  • Maintained up-to-date knowledge on US Customs regulations, enabling accurate classification of imported goods for proper duty assessment.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Entry Writer

C.H. Robinson
01.2019 - 07.2023
  • Managed multiple priorities effectively, ensuring accurate processing of high volumes of entry transactions within tight deadlines.
  • Assisted clients with post-entry processes such as duty drawback claims, providing comprehensive support throughout the entire import lifecycle.
  • Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries.
  • Collaborated closely with regulatory agencies such as FDA and EPA when required for specific imports, ensuring full compliance with all relevant protocols.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.

Barista

Starbucks
09.2009 - 09.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Education

Bachelor of Arts - General Studies

College of DuPage
Glen Ellyn, IL

High School Diploma -

York High School
Elmhurst, IL
06.2009

Skills

  • Customs regulations knowledge
  • Strong attention to detail
  • Initiative and Self-Motivation
  • Data entry proficiency
  • Accuracy and thoroughness
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Customer Assistance
  • Multitasking
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Customer Support
  • Shipment management
  • Task Prioritization

Timeline

Senior Entry Writer

C.H. Robinson
07.2023 - Current

Entry Writer

C.H. Robinson
01.2019 - 07.2023

Barista

Starbucks
09.2009 - 09.2017

Bachelor of Arts - General Studies

College of DuPage

High School Diploma -

York High School

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Karen Aguilar