Carmen Giselle Arias
Hackensack,NJ
Summary
Dependable, reliable and upbeat retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Host
ConCourse Club
09.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Retail Sales Associate
BJ's Wholesale
01.2022 - 07.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and helped with product questions and purchases.
- Helped customers complete purchases, locate items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06.2022
Skills
- Team Collaboration
- Customer Service and Engagement
- Money Handling
- Fluent in English and Spanish
- Relationship Building
- Teamwork and Collaboration
- Self-Checkout Assistance
- Flexible Schedule
- Store Opening and Closing
Languages
Spanish
Full Professional
Spanish
References
References available upon request.
Timeline
Host
ConCourse Club
09.2023 - Current
Retail Sales Associate
BJ's Wholesale
01.2022 - 07.2023
High School Diploma -
Hackensack High School
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