Carmenlita Mendoza
San Angelo,TX
Summary
Proven track record in enhancing collections efficiency and customer satisfaction at ICR Inc, leveraging skills in regulatory compliance and team supervision. Excelled in debt recovery, surpassing targets through innovative strategies and teamwork, achieving significant results without exceeding a single numerical percentage. Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 8 years of related experience.
Overview
6
6
years of professional experience
Work History
Loan Processor
HS Financial - Mohela
09.2023 - Current
- Developed strong relationships with clients, providing personalized assistance in navigating the complexities of student loan applications.
- Maintained strict compliance with federal regulations and company policies throughout the loan processing lifecycle.
- Managed a high volume of incoming applications, prioritizing tasks effectively to ensure prompt service delivery.
- Enhanced customer satisfaction with timely and accurate processing of student loan requests.
Medical Collector
USCB America Inc.
03.2022 - 03.2023
- Contributed to company-wide goals by consistently meeting or exceeding individual collection targets month over month.
- Identified trends in unpaid claims, developing targeted collection strategies to address specific issues.
- Negotiated payment plans with patients, ensuring timely payments while minimizing financial burdens.
- Enhanced revenue recovery by efficiently managing a high volume of medical claims.
Collections Supervisor
ICR Inc
11.2018 - 10.2020
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
Education
High School Diploma -
Lake View High School
San Angelo, TX05.2012
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- Team Supervision
- Staff Training
- Debt recovery expertise
Timeline
Loan Processor
HS Financial - Mohela
09.2023 - Current
Medical Collector
USCB America Inc.
03.2022 - 03.2023
Collections Supervisor
ICR Inc
11.2018 - 10.2020
High School Diploma -
Lake View High School
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