Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Availability
Accomplishments
Work Preference
Quote
Timeline
Hi, I’m

Carmen Maria Arriaga Dominguez

Austin,TX
Carmen Maria Arriaga Dominguez

Summary

Dynamic delivery professional with a proven track record at Favor Delivery, excelling in route optimization and customer relationship management. Known for reducing delivery errors through meticulous attention to detail and effective problem-solving. Bilingual in Spanish and English, fostering strong client connections while ensuring timely and accurate package handling.

Hardworking employee enthusiastic about learning Quality inspection field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Motivated Customer Service Representative fluent in Spanish & English and background in Bilingual cashier and Customer service representative skills . Eager to provide high level of service and promote affirmative experiences in Courier position.

Overview

22
years of professional experience
1
Certification

Work History

Favor Delivery
Austin, TX

Delivery Associate
01.2018 - Current

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Managed delivery route for optimal use of time and fuel.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Obtained signatures for delivery documents and packages.

Trigo Group
Austin, TX

Quality Inspector
04.2024 - 12.2024

Job overview

  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.
  • Identified defects during cyclical checks.
  • Identified and helped resolve non-conforming product issues.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Inspected Tesla Materials with accuracy, reporting problems or defects quickly.

Waymo
Austin, TX

Autonomous Vehicle Trainer
04.2024 - 08.2024

Job overview

  • Streamlined incident response processes by promptly reporting any anomalies or malfunctions encountered during operation.
  • Managed data collection efforts during test drives, accurately recording key metrics related to vehicle performance and behavior.
  • Promoted a safe work environment through diligent observation of traffic conditions and timely intervention when necessary to ensure public safety.
  • Enhanced vehicle safety by conducting thorough pre and post-operation inspections of autonomous vehicles.
  • Maintained strict adherence to company policies and safety protocols while operating autonomous vehicles within designated testing areas.
  • Contributed to the development of industry-leading autonomous technology by closely observing, testing, and reporting on system advancements.
  • Increased team collaboration through regular communication with engineering teams to address software issues and provide feedback.
  • Demonstrated adaptability by maintaining proficiency across multiple types of autonomous vehicles and operating systems.
  • Enabled faster software iteration cycles by promptly communicating detailed feedback on vehicle performance, resulting in improved system functionality.

HEB Grocery Store
Austin, TX

Cashier
11.2023 - 02.2024

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Fetti
Austin, TX

Rideshare Driver
02.2023 - 06.2023

Job overview

  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

DHL Express
Austin, TX

Delivery Driver
09.2022 - 11.2022

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.

FedEx:Ground
Fayetteville, NC

Delivery Driver
05.2022 - 07.2022

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Quickscripts
Austin, TX

Medical Courier
04.2021 - 05.2022

Job overview

  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Properly documented all specimens received using [Software].
  • Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
  • Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
  • Contributed to environmental sustainability by optimizing route planning for fuel efficiency.

DoorDash
Austin, TX

Delivery Driver
04.2017 - 02.2021

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Delta Global Services, DGS
Austin, TX

Cabin Cleaner
07.2019 - 09.2019

Job overview

  • Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
  • Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
  • Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
  • Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
  • Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
  • Supported airline safety standards with meticulous attention to detail during cabin inspections.
  • Enhanced passenger experience by maintaining clean and sanitized cabin environments.
  • Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
  • Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
  • Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.

CubeSmart
Austin, TX

Store Manager
04.2019 - 08.2019

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Amazon
Austin

Delivery Driver
09.2018 - 07.2019

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Ross Dress for Less
Austin, TX

Cashier Floor Supervisor
04.2018 - 08.2018

Job overview

  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.

Walmart
Austin, TX

Bakery Clerk
08.2017 - 02.2018

Job overview

  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.

DD's Discount
Austin, TX

Store Associate
04.2016 - 07.2017

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

PJS Of Texas
Austin, TX

Janitorial Worker
08.2016 - 03.2017

Job overview

  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Sanitized break area kitchen counters, tables and sinks.
  • Cleaned and sanitized drinking fountains.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Kept building spaces premises clean inside and outside.

Forever 21
Austin, TX

Sales Associate
03.2015 - 08.2016

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Burlington Coat Factory Department Store
Philadelphia, PA

Cashier
09.2009 - 07.2011

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Burlington Coat Factory Distribution Center
Florence, NJ

Warehouse Worker
09.2003 - 10.2004

Job overview

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.

Education

Ramon Power Giralt
Las Piedras , Puerto Rico

High School Diploma
05-1994

University Overview

Skills

  • Route optimization
  • Package tracking
  • Customer relationship management
  • Delivery logistics
  • Problem solving
  • Quality control
  • Safety compliance
  • Adaptability to change
  • Time management
  • Effective communication
  • Team collaboration
  • Record keeping
  • Attention to detail
  • Conflict resolution
  • Package handling
  • GPS navigation
  • Deadline adherence
  • Teamwork and collaboration
  • Valid Driver's license
  • Punctual and reliable
  • Customer service
  • Documentation and reporting
  • Dependable and reliable
  • Positive attitude
  • Clean driving record
  • FLUENT IN Spanish and English
  • Shopping orders

Certification

  • International Air Transport Association Dangerous Goods Regulations Awareness Course 1.5 for Couriers– IATA Training.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Alcohol Certification - National Restaurant Association.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Horseback Riding
  • Volunteering
  • Outdoor Recreation
  • Stand-up Paddleboarding (SUP)
  • Rock Climbing
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Kayaking
  • I participate in a variety of outdoor recreational activities
  • Hiking
  • Camping
  • Running
  • Backpacking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Supervised team of Cubesmart staff members.

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingPaid sick leave

Quote

The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides

Timeline

Quality Inspector
Trigo Group
04.2024 - 12.2024
Autonomous Vehicle Trainer
Waymo
04.2024 - 08.2024
Cashier
HEB Grocery Store
11.2023 - 02.2024
Rideshare Driver
Fetti
02.2023 - 06.2023
Delivery Driver
DHL Express
09.2022 - 11.2022
Delivery Driver
FedEx:Ground
05.2022 - 07.2022
Medical Courier
Quickscripts
04.2021 - 05.2022
Cabin Cleaner
Delta Global Services, DGS
07.2019 - 09.2019
Store Manager
CubeSmart
04.2019 - 08.2019
Delivery Driver
Amazon
09.2018 - 07.2019
Cashier Floor Supervisor
Ross Dress for Less
04.2018 - 08.2018
Delivery Associate
Favor Delivery
01.2018 - Current
Bakery Clerk
Walmart
08.2017 - 02.2018
Delivery Driver
DoorDash
04.2017 - 02.2021
Janitorial Worker
PJS Of Texas
08.2016 - 03.2017
Store Associate
DD's Discount
04.2016 - 07.2017
Sales Associate
Forever 21
03.2015 - 08.2016
Cashier
Burlington Coat Factory Department Store
09.2009 - 07.2011
Warehouse Worker
Burlington Coat Factory Distribution Center
09.2003 - 10.2004
Ramon Power Giralt
High School Diploma

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Carmen Maria Arriaga Dominguez