Carmen Rodriguez
Los Lunas,NM
Summary
Bilingual Spanish/English, multitasker seeking to obtain a career in medical office/administration, in an organized professional setting.
Overview
15
15
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Los Lunas, NM
04.2026 - 09.2026
- Customer engagement through product knowledge and personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new associates on company policies, procedures, and effective sales techniques.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
A/R Specialist
First Choice Community Healthcare
Albuquerque, NM
01.2016 - 05.2025
- Worked Remotely stayed on task and completed spreadsheets while continuing to resolve denied claims, make insurance and patient calls.
- Resolving denied claims Medical/Behavioral from all major insurance carriers
- Processed and reconciled accounts receivable transactions efficiently.
- Managed patient billing inquiries, providing timely resolutions and support.
- Identified denial trends and rectified issues to ensure timely claim resolution
- Submit Appeals to insurances
- Contacted insurances to facilitate reprocessing of denied claims
- Submit/resolve appeals to insurances
- Submit corrected Medicare claims via Ability
Referrals
Dr. Roland Sanchez
Belen, NM
01.2014 - 01.2015
- Referred patients to specialty doctors based on needs and conditions
- Checked in/out patients for appointments, ensuring accurate record-keeping
- Collected and posted payments, maintaining financial accuracy
- Scanned documents for patient records in electronic system
Insurance verification
Superior Ambulance
Albuquerque, NM
01.2012 - 01.2014
- Managed high volume of incoming phone calls to assist customers.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Assisted patients with payment arrangements, facilitating access to necessary healthcare services
- Maintained a strong understanding of insurance verification processes, enabling accurate determination of patient financial responsibility.
Education
Medical Billing And Coding - Medical Billing and Coding
Carrington College
Albuquerque, NM12-2011
GED
UNM-Valencia
Los Lunas, NM11-2008
Skills
- Medisoft
- HIPAA compliance
- Payment processing
- Data entry
- Customer service
- Bilingual Spanish
- Customer Relationship
- Cerner Powerworks
- Detail oriented
Disclaimer
References are available upon request
Timeline
Sales Associate
Ross Dress for Less
04.2026 - 09.2026
A/R Specialist
First Choice Community Healthcare
01.2016 - 05.2025
Referrals
Dr. Roland Sanchez
01.2014 - 01.2015
Insurance verification
Superior Ambulance
01.2012 - 01.2014
GED
UNM-Valencia
Medical Billing And Coding - Medical Billing and Coding
Carrington College