Carmen Stephanie Villalobos
Rialto,CA
Summary
Hardworking Criminal justice with highly skilled multitask experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Uber Eats
07.2022 - Current
- Deliver merchandise on tight schedule to meet customers targets.
- Handling merchandise in accordance with product handling standards.
- Maintaining open communication with customers through interpersonal, and actively listening to customers' needs.
Dispatcher
Golden Road Transportation
06.2019 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Cashier
Panera Bread
05.2021 - 08.2022
- Assisted customers with refunds, returns, resolving transactions issues.
- Built relationships with customers to encourage repeat business, while also answering any question about stores policies and addressed customers concerns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA05.2024
Associate of Science - Criminal Justice
San Bernardino Valley College
San Bernardino, CA06.2022
Associate of Arts - Liberal Arts: Biological And Physical Science
San Bernardino Valley College
San Bernardino, CA06.2022
High School Diploma -
Eisenhower High School
Rialto, CA05.2017
Skills
- CITI (Collaborative Institutional Training Initiative) research certified
- Legal Aspects of Evidence (AJUS 104)
- Statistics in Criminal Justice (CJUS3312)
- Principles of Investigations (ADJUS 106)
- Principles and Procedures of the Justice system (ADJUS 102)
- Research Methods in Criminal Justice (CJUS 3311)
- Multi-Line Phone Systems
- Data Entry
- Microsoft Office
- Driver Support
- Fleet Operations
- Team Collaboration
- Critical Thinking
- Dispatcher Monitoring
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Delivery Driver
Uber Eats
07.2022 - Current
Cashier
Panera Bread
05.2021 - 08.2022
Dispatcher
Golden Road Transportation
06.2019 - Current
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
Associate of Science - Criminal Justice
San Bernardino Valley College
Associate of Arts - Liberal Arts: Biological And Physical Science
San Bernardino Valley College
High School Diploma -
Eisenhower High School
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