Carmesia Harris
Walden Security
Stone Mountain,GA
1
Certification
7
years of professional experience
Detail-oriented Utility Officer experienced in patrolling premises, monitoring CCTV, and reporting safety concerns. Demonstrated strong judgment and clear report writing that supported safe and organized operations. Leveraged leadership and problem-solving skills to maintain a calm presence and effective coordination in high-pressure situations.
Experienced operations professional with a background in store leadership, customer service, and security monitoring. Skilled in operational planning, team support, and problem-solving to keep daily operations running smoothly.
Work History
Utility Officer
2 Years 4 Months- Patrolled premises to deter unauthorized access and identify safety hazards.
- Monitored CCTV, alarms, and access control systems for suspicious activity.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Assistant Manager
2 Years 5 Months- Supervised daily store operations, ensuring brand standards and customer service consistency across sales floor.
- Coached associates on selling techniques, product knowledge, and service recovery to improve team performance.
- Resolved customer concerns promptly, protecting brand loyalty and supporting positive shopping experiences.
- Implemented visual merchandising updates aligned with planograms and seasonal floor sets.
- Monitored inventory levels, replenished merchandise, and supported stockroom organization to maintain product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead Cashier
4 Years 7 Months- Trained new cashiers on register procedures, service standards, and store policies.
- Processed customer transactions accurately using POS systems and balanced cash drawers.
- Resolved register discrepancies and maintained correct cash handling procedures.
- Assisted customers with price checks, product locations, and checkout questions.
- Supervised front-end operations to keep checkout lines moving efficiently.
Education
Associate of Science - Premed
- Dean's List [Semester 3and 2024
Skills
Project coordination
Technical writing
Operational planning
Cultural awareness
Budgeting and finance
Community relations
CCTV monitoring
Creative problem-solving
Report generation
Certification
AED/CPR
OSHA 10
Timeline
Utility Officer
Walden Security
06.2024 - CurrentRead More
Assistant Manager
Old Navy, Gap
09.2023 - 02.2026Read More
Lead Cashier
DDS Discounts
08.2019 - 03.2024Read More
Georgia State University
Associate of Science from Premed
Read More