Carmesuze Lebreton Guerrier
Orlando,FL
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
12
12
years of professional experience
Work History
Call Center Supervisor
Natcom (Haiti)
10.2011 - 07.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervise in providing excellent customer service to callers requiring assistance for any types of issues.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Education
Associate of Science - Business Administration
Modern School
Port Au Prince (Haiti)05.2014
Skills
- Information Tracking
- Quality Assurance
- Maintaining Clean Work Areas
- Operational Efficiency
- Report Writing
- Quality Control Optimization
Timeline
Call Center Supervisor
Natcom (Haiti)
10.2011 - 07.2023
Associate of Science - Business Administration
Modern School
Similar Profiles
Marie Sonia PrussienMarie Sonia Prussien
Fire Fighter at HaitiFire Fighter at Haiti
GUERLINE ESTAINVILGUERLINE ESTAINVIL
Merchant at HaitiMerchant at Haiti
Elischama Digarry VilmontElischama Digarry Vilmont
Home Care at HaitiHome Care at Haiti
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi