CARMIN CARR
Birmingham
Summary
Results-driven Project Manager with 5+ years of experience managing client relationships, coordinating operations, and improving customer satisfaction across industrial and financial services industries. Proven ability to manage high-value accounts, streamline processes, and deliver consistent results in fast-paced environments. Strong communicator focused on efficiency, accuracy, and long-term client retention.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative / Project Manager
McWane Plant & Industrial
Birmingham, AL
03.2021 - Current
- Manage a portfolio of customer accounts to drive retention and repeat business
- Coordinate project timelines, pricing, and order fulfillment for industrial products
- Provide accurate quotes, lead times, and order updates to improve customer satisfaction
- Analyze open orders and resolve delays or discrepancies
- Collaborate with teams to ensure on-time delivery
- Handle returns, credits, and issue resolution
Customer Service Representative
Wells Fargo
Birmingham, AL
01.2020 - 02.2021
- Delivered support for banking products including credit cards and loans
- Recommended financial solutions to customers
- Processed transactions with accuracy and compliance
- Met or exceeded performance and sales targets
Order Processor / Team Lead
VCG Consultants
Atlanta, GA
03.2016 - 01.2020
- Led team operations for high-volume documentation processing
- Ensured accuracy and timely completion
- Used Excel to track and improve efficiency
- Trained and supported team members
Assistant Store Manager
TitleMax
Atlanta, GA
06.2013 - 02.2016
- Oversaw store operations and account management
- Drove revenue through customer engagement
- Managed collections while maintaining relationships
- Supported team performance and goals
Education
Bachelor of Science - Biology
Miles College
Fairfield, ALSkills
- Account Management & Client Relations
- Project Coordination & Execution
- Operations & Process Improvement
- Customer Retention Strategies
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Team Leadership & Development
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Tracking & Reporting
- CRM Systems
Timeline
Inside Sales Representative / Project Manager
McWane Plant & Industrial
03.2021 - Current
Customer Service Representative
Wells Fargo
01.2020 - 02.2021
Order Processor / Team Lead
VCG Consultants
03.2016 - 01.2020
Assistant Store Manager
TitleMax
06.2013 - 02.2016
Bachelor of Science - Biology
Miles College