Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmina Garcia

San Antonio,Tx

Summary

I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

19
19
years of professional experience

Work History

Viewer Experience Advocate

The Walt Disney Company
11.2023 - 09.2024
  • Answer incoming calls in a professional and timely manner
  • Help the viewer with any questions they may have over their streaming service
  • Answer between 80-100 incoming calls
  • Answer between 50-70 chats per day
  • Managed high-volume workloads, prioritizing tasks to efficiently handle customer cases within established timeframes.
  • Collaborated with cross-functional teams to ensure the best possible viewer experience at all times.
  • Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.

Advisor II

Concentrix
01.2022 - 01.2023
  • Receive inbound calls from member calling about their OnStar account
  • Answered between 60-80 calls
  • Answer between 40-50 chats per day
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Navigated complex regulatory requirements to ensure compliance in all advisory activities.

Receptionist

America’s Best Contacts & Eyeglasses
03.2021 - 05.2021
  • Answer the telephone in a professional and timely manner
  • Check the patient in
  • Verify vision insurance
  • Help the opticians with handing the patient either their glasses or contacts
  • Keep the receptionist area clean and orderly
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Customer service representative

Comcast/Arise
11.2020 - 01.2021
  • Answer any questions or concerns customers may have about their bill
  • Accept credit/debit card as payment
  • Set up a payment date
  • Make changes to bill as requested by customer

Cashier

Pick N Pull Inc
10.2018 - 01.2020
  • Take care of every customers transaction and order
  • Help customers with any questions or concerns with prices or type of vehicles available
  • Clean and organize inside and outside of the yard

Server/to go specialist

Olive Garden
04.2009 - 09.2016
  • Take food order
  • Deliver food to guest
  • To-go take food order
  • Bag to go food properly
  • To go accept guests money or credit card for the food
  • Accept servers money to turn in to the restaurant

cashier

HEB
05.2005 - 04.2008
  • Scan customers groceries
  • Give great customer service
  • Accept customers cash or credit cards for groceries
  • Also accept checks

Education

Diploma -

Fox Tech High School
San Antonio, Tx
05.2005

Skills

  • Customer Service
  • Money Handling
  • Microsoft Proficiency
  • Computer Navigation
  • Typing Proficiency
  • Cross-functional coordination
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Languages

Spanish
Full Professional

Timeline

Viewer Experience Advocate

The Walt Disney Company
11.2023 - 09.2024

Advisor II

Concentrix
01.2022 - 01.2023

Receptionist

America’s Best Contacts & Eyeglasses
03.2021 - 05.2021

Customer service representative

Comcast/Arise
11.2020 - 01.2021

Cashier

Pick N Pull Inc
10.2018 - 01.2020

Server/to go specialist

Olive Garden
04.2009 - 09.2016

cashier

HEB
05.2005 - 04.2008

Diploma -

Fox Tech High School

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Carmina Garcia