Open To Work
Hi, I’m
CARNEICESHIA PATRICK
ORLANDO,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Summary
Developed strong customer service and technical skills in fast-paced optical environment. Demonstrates expertise in patient interactions, precision in fitting and adjusting eye wear, and proficiency in utilizing optical instruments. Seeking to transition into new field, leveraging transferrable skills in customer service and technical proficiency.
Overview
10
years of professional experience
Work History
Safelite Solutions
Claims Processor
04.2024 - Current
Job overview
- Processed insurance claims accurately and efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed over 30+ claims for documentation and to verify completeness and legitimacy, minimizing potential fraud risks.
- Conducted quality assurance reviews, ensuring compliance with company standards in service delivery.
- Managed high-volume outbound calls to resolve customer inquiries and enhance satisfaction.
- Analyzed claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
The Sunshine Flyer
Service Lead
06.2022 - 01.2024
Job overview
- Responsible for handling routine flight tracking and transportation routes by communicating with the drivers and making last minute changes and requests from customers.
- Achieved customer service goals and surpassed customer expectations Entering canceled, unpaid, last minute pickups in the system using Microsoft Excel.
- Handle over 80+ refunds, confirmation calls and send out text message reminders.
- Self-motivated, with a strong sense of personal responsibility.
Mears Transportation
Dispatcher/CSR/Data Entry
04.2016 - 06.2022
Job overview
- Enter data into the Cab-mate and As400 system Responding to customer inquiries regarding quotes for different services in the company. Cancel/reschedule pickups.
- Coordinated transportation schedules to optimize timeliness and efficiency.
- Managed communication between drivers and clients, ensuring clarity and responsiveness.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Oak Ridge HSOrlando, FL
Diploma from N/A
05.2013
Skills
- Excellent communication skills, written and verbal
- Proficient In CRM/SAP/Zendesk Salesforce systems and Microsoft Word
- Excellent attention to detail and accuracy In data entry and record keeping
- Flexible to change and procedures
- LiveChat Support Administrative Support Ability to thrive in a fast paced environment Ability to multi-task and manage time effectively
- Phone Etiquette Escalation Handling Project management Typing speed of 80 wpm
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Processor
Safelite Solutions
04.2024 - Current
Service Lead
The Sunshine Flyer
06.2022 - 01.2024
Dispatcher/CSR/Data Entry
Mears Transportation
04.2016 - 06.2022
Oak Ridge HS
Diploma from N/A