Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Carneisha Southward

Austell,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Personal BankerManager Trainee ISenior Travel AgentSenior Sales ConsultantCustomer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Austell, GA, US
Open to relocation: Yes

Salary Range

$22/hr - $1000/hr

Important To Me

Career advancementWork-life balancePaid time off401k match

Summary

Personal Banker with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.

Overview

12
12
years of professional experience

Work History

Personal Banker

Wells Fargo
09.2024 - Current
  • Developed tailored financial solutions to enhance client satisfaction and retention.
  • Facilitated account openings, ensuring compliance with regulatory requirements and internal policies.
  • Educated clients on banking products, promoting informed financial decisions and effective management strategies.
  • Streamlined customer onboarding processes, improving efficiency and enhancing overall service delivery.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.

Manager Trainee I

Hertz Car Rental
04.2023 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Explained services and products to customers in friendly and engaging way.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.

Senior Travel Agent

Tripactions
07.2022 - 04.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Booked private jets and arranged car, greeter and support services for VIP travelers.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Managed administrative functions such as billing, expense, and commission tracking.

Senior Sales Consultant

Xfinity
12.2014 - 05.2021
  • Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Verified customers' legal to purchase products and services.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Service Representative

Best Buy
07.2013 - 12.2014
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers in making informed purchase choices and selecting products.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Attended to customer complaints and processed product return or replacement requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.

Education

No Degree -

Rust College
Holly Springs, MS

High School Diploma -

Mcnairy Central High School
Selmer, TN
05.2007

Skills

  • Sales strategics
  • Complaint resolution
  • Negotiation Tactics
  • Marketing promotions
  • Policy Enforcement
  • Inventory Management
  • Sales proficiency
  • Customer Engagement
  • Decision-making capabilities
  • Team Leadership
  • Data Entry
  • Product Knowledge
  • Call Center Operations
  • Retail store support
  • Microsoft PowerPoint
  • Payment Processing
  • Conflict Resolution
  • Money handling abilities
  • Service Upselling
  • Quality Assurance Controls
  • Microsoft Office Suite
  • Customer Relationship Management (CRM)
  • Critical Thinking
  • POS systems expert
  • Customer Service
  • Administrative Support
  • Microsoft Outlook
  • Key holder experience
  • Live chat support
  • Order Processing
  • Credit adjustments
  • Executive Travel
  • Itineraries
  • Travel research
  • High volume environments
  • Retail Sales
  • Social Media
  • Relationship building
  • Fraud prevention
  • Banking policies and procedures
  • Loans
  • Teller support
  • Financial planning
  • Adaptability and flexibility

Timeline

Personal Banker

Wells Fargo
09.2024 - Current

Manager Trainee I

Hertz Car Rental
04.2023 - Current

Senior Travel Agent

Tripactions
07.2022 - 04.2023

Senior Sales Consultant

Xfinity
12.2014 - 05.2021

Customer Service Representative

Best Buy
07.2013 - 12.2014

No Degree -

Rust College

High School Diploma -

Mcnairy Central High School

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