Carneisha Vassel
Lakeland,FL
Summary
I am a very organized and dependable candidate. I have always been successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. Recognized for my exceptional sales and customer support skill set and my ability to make a cold lead, turn into a warm lead and secure the sale. I am seeking to transfer my high energy and passion for the customer service industry to a leading customer service company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
GEICO
Lakeland, FL
06.2019 - 01.2021
- I collaborated with policyholders and other claimants about accidents that occurred
- I collaborated with my team to gather detailed information from all parties to submit the claim.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Product Specialist
Avon
Lakeland , FL
01.2021 - 08.2021
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Logged reports, expenses, receipts and sales documents into digital database.
- Expanded brand and marketing strategies by planning strategic events.
Licensed Health Insurance Agent
Bloom Insurance Company
Remote, FL
08.2021 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered Number inbound calls per Timeframe from existing and future policyholders to answer inquiries and discuss insurance options.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Explained features, disadvantages and advantages of 17 policies to promote insurance sales.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Drove team revenue totals by bringing in top sales numbers.
Education
Associate Of General Studies -
South Florida State College
Avon Park, FL08.2024
High school diploma -
Sebring High School
Sebring, FL05.2019
Skills
- Fact-Checking Skills
- Call Control
- Customer Satisfaction
- Persuasive Sales Techniques
- Clientele Development
- Health Insurance Industry Knowledge
- Time Management
- Attention To Detail
- POS Systems
- Communication Skills
- Strong Organizational Skills
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Licensed Health Agent ( 0240 ) - 09/30/2021
- Adjuster - All Lines (0620) - 08/31/2020
Timeline
Licensed Health Insurance Agent
Bloom Insurance Company
08.2021 - Current
Product Specialist
Avon
01.2021 - 08.2021
Auto Claims Adjuster
GEICO
06.2019 - 01.2021
Associate Of General Studies -
South Florida State College
High school diploma -
Sebring High School