Dominique Currie
State Farm
Plano,United States
1
Certification
7
years of post-secondary education
11
Years of experience
Licensed Auto Claims Adjuster experienced in managing claims from first notice of loss through resolution across multiple jurisdictions. Delivered exceptional customer service and consistently exceeded performance expectations by effectively investigating claims, evaluating coverage and liability, and negotiating settlements. Focused on continuous improvement through strong analytical skills and contributions to workflow enhancements.
Work History
Auto Claims Adjuster
4 Years 9 Months- Investigated claims, analyzed liability, evaluated coverage, assessed losses, negotiated settlements, and made claim decisions based on available facts to ensure fair outcomes.
- Manage an assigned inventory of auto claims from first notice of loss through final resolution while adhering to company standards, applicable regulations, and established claims practices.
- Apply multi-state claims knowledge to ensure accurate handling of claims and compliance with applicable jurisdictional requirements.
- Communicate effectively with customers and other parties throughout the claim lifecycle to explain decisions, address concerns, and facilitate timely resolution.
- Consistently rank among top performers for productivity and quality, processing more than 200 additional claims per cycle compared with team averages.
- Utilized claims management systems, business portals, and Excel reporting tools to analyze productivity and quality trends, supporting data-driven workflow decisions.
- Selected as a peer mentor responsible for helping train new adjusters, strengthen onboarding, and support performance development.
- Facilitated team knowledge-sharing sessions and workflow improvement discussions to enhance consistency and operational efficiency.
- Earned multiple promotions in recognition of sustained performance, leadership contributions, quality, and operational excellence.
Stockroom Supervisor
3 Years- Supervised inventory operations, fulfillment workflows, and compliance in a high-volume environment.
- Managed competing priorities to ensure accuracy and uphold operational standards.
- Trained and supported team members, enhancing adherence to established procedures.
- Resolved operational issues to maintain high customer service standards.
Operations Team Lead
2 Years- Led daily operational execution in a high-volume environment, including order fulfillment, pricing accuracy, and merchandising operations.
- Developed training and onboarding materials to enhance employee performance and uphold operational standards.
- Coordinated daily priorities and resolved workflow issues to streamline operations.
Education
Bachelor of Science - Nursing
Skills
Claims Investigation and Resolution
Liability Determination
Coverage Analysis
Loss Evaluation
Settlement Negotiation
First Notice of Loss (FNOL)
Claims Lifecycle Management
Claims Inventory Management
Claims processing
Claims investigations
Claims quality
Multi-State Regulatory Compliance
Risk Assessment
Excel Reporting and Data Analysis
Claims Systems & Business Portals
Process improvement
Evidence reviews
Fact finding
Policy investigations
Customer and Claimant Communication
Conflict Resolution
Critical analysis
Decision-making
Team leadership
Peer Training & Mentorship
Team collaboration
Team supervision
Task delegation
Setting expectations
Employee performance evaluation
Constructive feedback
Attention to detail
Verbal communication
Advanced communication
Highly motivated
Problem-solving
Workflow management
Safety processes and procedures
Interpersonal communication
Employee performance evaluation
Safety processes and procedures
Workflow management
Certification
Licensed Auto Claims Adjuster Licensed across all U.S. jurisdictions.
Timeline
Western Governors University
Bachelor of Science from Nursing
06.2023 - 12.2029Read More
Auto Claims Adjuster
State Farm
02.2022 - CurrentRead More
Stockroom Supervisor
Finish Line
01.2018 - 01.2021Read More
Operations Team Lead
JCPenney
01.2016 - 01.2018Read More