Theresa Figueroa
State Farm
Mesa,AZ
44
years of professional experience
Dynamic Auto Claims Adjuster with expertise in claims handling and customer service, formerly at State Farm. Successfully negotiated settlements, enhancing client satisfaction. Proficient in damage assessment and adept at problem-solving, ensuring compliance with insurance regulations. Demonstrated ability to collaborate effectively, delivering exceptional results through strategic decision-making and relationship building.
Experienced auto claims professional with strong focus on delivering accurate and timely assessments. Adept at navigating complex claims processes and resolving issues efficiently. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability and achieving results under pressure.
Work History
Auto Claims Adjuster
43 Years 8 Months- Evaluated auto insurance claims for accuracy and compliance with company policies.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Analyzed damage reports and estimates to determine claim validity and settlement amounts.
- Negotiated settlements with clients, ensuring fair outcomes based on assessment findings.
- Coordinated with repair shops to facilitate timely vehicle repairs during the claims process.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma
Skills
Claims handling
Policy interpretation
Claims investigation
Insurance regulations knowledge
Damage assessment
Fraud detection
Insurance regulations
Claims investigations
Damage mitigation
Customer service expertise
Claims process explanation
Documentation managemen
Estimate preparation
Auto damage appraisal
Structural assessment
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multi tasking
Reliability
Decision-making skills
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Computer proficiency
Professional ethics
Team building
Task prioritization
Conflict resolution
Timeline
Auto Claims Adjuster
State Farm
11.1981 - 07.2025Read More
Mesa High School
High School Diploma
Read More