Jessica Cain
Flowery Branch,GA
Summary
Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
Liberty Mutual
Suwanee, GA
08.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
CERTIFIED MEDICAL ASSISTANT
Arthritis and Total Joint Specialists
Cumming, Georgia
07.2017 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
DAYCARE ASSISTANT TEACHER
Primrose Schools
Georgia
01.2016 - 07.2017
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
Education
Associate of Science - Pre-Nursing
South College
Knoxville, TN12.2022
Certified Clinical Medical Assistant -
University of North Georgia
Dahlonega, GA03.2015
High School Diploma -
Faith Christian Academy
Buford, GA05.2009
Skills
- Claims Handling
- Policy Interpretation
- Claims Investigation
- Customer service expertise
- Claims process explanation
- Triage Patients - Obtaining H&P and vitals
- Ordering and scheduling appropriate tests
- Venipuncture and EKG
- EMR - Greenway and Cerner
- Handling telephone calls and correspondence
- Assisting physicians with examinations
- Pre-certifications for insurance
- First Aid/CPR certified
Timeline
Auto Claims Adjuster
Liberty Mutual
08.2023 - Current
CERTIFIED MEDICAL ASSISTANT
Arthritis and Total Joint Specialists
07.2017 - 06.2023
DAYCARE ASSISTANT TEACHER
Primrose Schools
01.2016 - 07.2017
Associate of Science - Pre-Nursing
South College
Certified Clinical Medical Assistant -
University of North Georgia
High School Diploma -
Faith Christian Academy