Tiffany Grippin
Quinlan
Summary
Dynamic Auto Claims Adjuster with expertise from GEICO, skilled in claims investigation and customer service. Proven track record of streamlining processes, enhancing efficiency by 30%. Adept at policy interpretation and fostering strong client relationships through effective communication. Committed to delivering accurate assessments and minimizing financial risk for the company.
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation, and policy interpretation. Adept at investigating and resolving liability exposures in over Number states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
8
8
years of professional experience
Work History
Auto Claims Adjuster
GEICO
Richardson, TX
02.2022 - Current
- Evaluated auto claims to determine coverage and liability based on policy guidelines.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Utilized claims management software to track case progress and update client records.
- Conducted thorough investigations to verify the accuracy of claims submitted by customers.
- Communicated effectively with service providers to coordinate repair estimates and timelines.
- Streamlined claims processing procedures, enhancing overall efficiency and turnaround times.
- Mentored junior adjusters on best practices for assessing damages and documentation requirements.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Issued payouts to claimants.
Medical Assistant
Lake Pointe Womens Centre
03.2019 - 02.2022
- Assisted physicians in patient examinations, ensuring accurate documentation and efficient workflow.
- Managed patient scheduling and follow-ups, enhancing appointment adherence and clinic efficiency.
- Performed routine laboratory tests and maintained equipment, ensuring compliance with safety standards.
- Educated patients on treatment plans and preventive care, fostering improved health outcomes.
- Implemented electronic health record systems, streamlining patient information access and management.
- Collaborated with healthcare team to coordinate patient care, promoting interdisciplinary communication and support.
- Monitored vital signs and reported changes to medical staff, ensuring timely interventions for patient safety.
- Trained new staff on office procedures and best practices, contributing to team competency and service quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant/Surgery Coordinator
Texas Colon & Rectal Surgeons
McKinney, TX
08.2017 - 03.2019
- Assisted in patient intake and scheduling, ensuring efficient workflow and optimal patient experience.
- Conducted preliminary assessments, documenting patient histories and vital signs accurately.
- Managed medical records with attention to detail, maintaining compliance with HIPAA regulations.
- Coordinated communication between patients and medical staff, enhancing service delivery effectiveness.
- Implemented process improvements to streamline appointment scheduling, reducing wait times for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
No Degree - Medical Assistant
The Bryman School
Phoenix, AZHigh School Diploma - General Studies
Shadow Mountian
Phoenix, AZ05.2002
Skills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Damage assessment
- Multi-line phone system
- Fraud detection
- Claims investigations
- Insurance regulations
- Customer service expertise
- Claims process explanation
- Documentation management
- Proficient in software
- Appointment scheduling
- Inspection documentation
- Appointment coordination
- Knowledgeable in software
- Natural disaster experience
- Teamwork and collaboration
- Customer service
- Problem-solving
- Insurance policy knowledge
Additional Information
Have multiple license to handle claims in many different states. I have. 14 in total. Have Texas, Oklahoma, New Mexico and many other
Timeline
Auto Claims Adjuster
GEICO
02.2022 - Current
Medical Assistant
Lake Pointe Womens Centre
03.2019 - 02.2022
Medical Assistant/Surgery Coordinator
Texas Colon & Rectal Surgeons
08.2017 - 03.2019
No Degree - Medical Assistant
The Bryman School
High School Diploma - General Studies
Shadow Mountian