Andrea Spencer
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Auto Claims Adjuster
State Farm
Tempe, AZ
02.2022 - Current
- Researched and verified insurance policy coverage.
- Communicate with team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Presented claims to insurance companies.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Evaluated extent of damage and documented findings.
- Reviews and adjusts Auto claims by claim processing Auto guidelines.
- Provide customer support to members, providers, and other insurance agency's regarding claims, appeals and eligibility.
- Utilized resources in Auto Claims industry to determine if claims should be approved for payment or denied.
- Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs.
Hygiene Coordinator
Hatch Family Dentistry
Tempe, AZ
04.2021 - 11.2021
- Maintained accurate medical and dental records by documenting important patient data in Open Dental.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Opening Manager
Ahwatukee Auto Spa
Phoenix, AZ
03.2018 - 04.2021
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored and maintained inventory of diverse products.
- Trained and guided team members to maintain high productivity and performance metrics.
Lead Caregiver
Right At Home
Mesa, AZ
08.2017 - 07.2019
- Record Keeping such as: daily activities, food intake and output, medication, grocery shopping, driving clients to appointments and outings.
- Managing and keeping track of duties and activities of all shifts.
- Meal preparation for all shifts.
- Caring for clients with dementia.
Sterilization Specialist
Warner Village Cosmetic & Family Dentistry
Tempe, AZ
05.2015 - 06.2016
- Radiology.
- Sterilization/ Infection Control.
- Coronal Polishing.
- Organization Skills.
- Front Office Duties.
- Provide Excellent Patient Care.
- Patient Charting.
- Communication Skill.
Education
Certified Dental Assistant - Dental Assisting
11.2015
High School Diploma -
03.2002
Skills
- Medical office administration
- Patient safety proficiency
- Indirect Patient Care
- Insurance claims
- Medical Records Management
- Claims Handling
- Claims Investigations
- Fraud Detection Knowledge
- Billing
- Customer Service Expertise
- Documentation Management
- Appointment Coordination
- Appointment Scheduling
- Telephone Etiquette
- Call Centers
- Data Evaluation
- Good Communication Skills
- Product Knowledge
- Sales and Promotions
- Cash Management
- Order Coordination
- Product Recommendations
- Cash Handling
- Telephone Management
- Positive and Professional
Timeline
Auto Claims Adjuster - State Farm
02.2022 - Current
Hygiene Coordinator - Hatch Family Dentistry
04.2021 - 11.2021
Opening Manager - Ahwatukee Auto Spa
03.2018 - 04.2021
Lead Caregiver - Right At Home
08.2017 - 07.2019
Sterilization Specialist - Warner Village Cosmetic & Family Dentistry
05.2015 - 06.2016
Carrington College - Phoenix - Certified Dental Assistant, Dental Assisting
Kingman High School - High School Diploma,