Amy Penness
Flushing
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Auto Claims Adjuster
Hanover Insurance Group Inc.
Howell
03.2022 - 10.2024
- Reviewed documentation for accuracy and compliance with company policies.
- Communicated with policyholders to gather necessary claim information.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Prepared detailed reports summarizing all aspects of the claims process.
- Collaborated with repair shops to determine vehicle repair costs.
Dental Assistant
Clarkston Family Dental
Clarkston
09.2021 - 03.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for 12+ procedures daily.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Dental Assistant/ Front Desk
Smile Fresh Dental
08.2020 - 09.2021
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high level of accuracy.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Home Health Aide
Helping Hand Nursing Services
06.2020 - 09.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
Lead Staff Direct Care Worker
Flatrock Manor LLC
05.2017 - 06.2020
- Transported individuals to events and activities, medical appointments and shopping trips.
- Administered medication as directed by physician.
- Worked very closely with management, physicians, and caseworkers to collaborate on the patients’ level of care as changes in their condition can occur.
- Worked diligently to ensure that staff were trained properly and thoroughly on the client’s behavioral plans, detailed work that needed to be done around the care home, paperwork, and correctly meeting the deadlines, while answering phone calls from concerned family members and case managers.
- Documented vitals, behaviors and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated client progress toward established annual and quarterly goals.
Education
GED -
Charles Stewart Mott Community College
Flint, MI01-2015
Some College (No Degree) - Dental Hygiene
Charles Stewart Mott Community College
Flint, MISkills
- Dental Staff Assistance
- Office Management
- Insurance Coverage Review
- Patient Intake Procedures
- Team Collaboration
- Medical Records Management
- Electronic Charting
- Administrative Skills
- Telephone Etiquette
- Data Imports
- Bookkeeping Support
- Fee Collection
- Attention to detail
- Critical thinking
- Professionalism
Timeline
Auto Claims Adjuster
Hanover Insurance Group Inc.
03.2022 - 10.2024
Dental Assistant
Clarkston Family Dental
09.2021 - 03.2022
Dental Assistant/ Front Desk
Smile Fresh Dental
08.2020 - 09.2021
Home Health Aide
Helping Hand Nursing Services
06.2020 - 09.2020
Lead Staff Direct Care Worker
Flatrock Manor LLC
05.2017 - 06.2020
GED -
Charles Stewart Mott Community College
Some College (No Degree) - Dental Hygiene
Charles Stewart Mott Community College