Vernita Collins
New Orleans,La
Summary
Seeking a challenging position that leverages customer service skills and allows for further development of expertise in planning and organizing. Eager to contribute abilities towards team and company success, while also seeking opportunities for personal growth and professional advancement.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Auto Claims Adjuster
Farmers Insurance Group
10.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
Customer Service Representative Call Center
Farmers Insurance Group
10.2022 - Current
- Leveraged advanced communication, problem solving, and auto and home policies knowledge skills as call center representative
- Handle 50+ customer interactions per day, giving detailed personalized, friendly and polite service to ensure customer retention and satisfaction
- Provided accurate and appropriate information in response to customers inquires
- Knowledgeable about preparing invoices, processing payments and pursuing past-due balances
Customer Service Representative Call center
Sleep Number
01.2022 - 10.2023
- Handle 50 + customer interactions per day, giving detailed personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to able to answer customer question quickly and efficiently and increase upsells
- Collect source date such as customer names addresses, phone numbers, Jabber payment system
- Provide troubleshooting to assist with pairing with customers bed to Sleep IQ app, assist with warranty replacement components, new sales and service orders, book Home Delivery service
Registered Behavior Technician
Autism Spectrum Therapies
03.2019 - 12.2021
- Collecting data about student's behaviors through direct observation
- Assist BCBAs as directed with behavior reduction assessments and skill acquisition plans
- Teaching students the specific behavior skills called for in treatment
- Nurturing student's social skills
- Model and promote good communication, customer service, and positive representation of the organization to clients, customers, referral source and the public
Phlebotomy Technician/Volunteer
Nola Mobile Lab Services
02.2019 - 07.2020
- Drive a vehicle to a specified patient or client locations
- Take blood samples from patients and properly labels, seal and transport specimens to a laboratory
- Prepare and maintain the sterilization of all equipment
- Manage patient records and screen potential blood donors for health risks
- Comply with all medical standards and procedures of Phlebotomy
Youth Support Specialist
Ekhaya Youth Project, LLC
05.2016 - 03.2020
- Conduct community- based visits with youth and families
- Document each visit by inputting a progress note into the electronic medical records system, Share note
- Document all critical incidents to Corporate Compliance
- Comply with all duties as a mandated reporter
- Maintain confidentiality in all aspects of member care, staff, and agency information (ie
- HIPPA, FERPA, P.L
- 46-56)
- Complete on-going mandatory online and face-to-face trainings
- Attend mandatory weekly staff development meetings
- Other administrative duties and tasks as assigned
In-Home Health Aid
Dependable in-Home Care
01.2014 - 10.2016
- Providing companionship and conversation
- Providing stabilization and assistance with walking
- Preparing meals and cleaning up meal-related items
- Providing medication reminders and appointment reminders
- Performing light housekeeping tasks (e.g., laundry)
- Running errands for the client
- Accompanying clients to appointments
- Assisting with bathing/ Assisting with grooming/ Assisting with toileting and incontinence issues
Education
Phlebotomy Technician - AHA CPR/BLS, Urinalysis, Venipuncture (280), Specimen Preparation, Vitals (Blood Pressure, Temperatures), Glucose Testing
Impressive Healthcare Training
Medical Office Support - undefined
New Orleans Job Corps
01.2003 - 05.2005
High School Diploma - undefined
New Summit High School
01.1997 - 05.2000
Skills
Stock management
Key holder experience
Multi-line phone talent
Professional telephone demeanor
Staff education and training
Licensurecertification
- Texas All-Lines Adjuster's License, # 2758311
- All Lines- Certified Adjuster, 11/01/21
- American Medical Certification Association (AMCA) Certified
Timeline
Auto Claims Adjuster
Farmers Insurance Group
10.2022 - Current
Customer Service Representative Call Center
Farmers Insurance Group
10.2022 - Current
Customer Service Representative Call center
Sleep Number
01.2022 - 10.2023
Registered Behavior Technician
Autism Spectrum Therapies
03.2019 - 12.2021
Phlebotomy Technician/Volunteer
Nola Mobile Lab Services
02.2019 - 07.2020
Youth Support Specialist
Ekhaya Youth Project, LLC
05.2016 - 03.2020
In-Home Health Aid
Dependable in-Home Care
01.2014 - 10.2016
Medical Office Support - undefined
New Orleans Job Corps
01.2003 - 05.2005
High School Diploma - undefined
New Summit High School
01.1997 - 05.2000
Phlebotomy Technician - AHA CPR/BLS, Urinalysis, Venipuncture (280), Specimen Preparation, Vitals (Blood Pressure, Temperatures), Glucose Testing
Impressive Healthcare Training