Summary
Overview
Work History
Education
Skills
Certification
Quote
Software
Work Availability
Timeline
Hi, I’m

Carnell Wilson

Austin,TX
Carnell Wilson

Summary

Adept IT Business Analyst with a proven track record at Health And Human Services Commission, HHSC, enhancing system solutions and streamlining operations. Excelled in Agile methodologies and critical thinking, significantly improving project delivery and system usability. Demonstrates exceptional teamwork, communication, and problem-solving skills, ensuring high-quality service and efficient resolution of technical issues.

Overview

17
years of professional experience
1
Certification
2
Languages

Work History

Health And Human Services Commission, HHSC

IT Business Analyst
03.2018 - Current

Job overview

  • Efficient in Agile & Waterfall Methodologies
  • Proficient in TIERS, State Portal and HHSC supporting applications.
  • Associated job titles are Scrum Master & Agile Integrator that are performed on a daily basis.
  • Perform best business practices in JAMA, JIRA, LTSS and PPM to document and maintain project statuses through each sprint cycle.
  • Self-motivated, with a strong sense of personal responsibility of projects and daily assignments
  • Work effectively in fast-paced environments using set Agile Methodology practices.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations and business requirement changes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions for Public Service Request and Defects found across various HHSC applications.
  • Work flexible hours nights & weekends to validate maintenance and modification releases to various HHSC applications.
  • Scrum Master Certified, but also passionate about learning and committed to continual improvement.
  • Assist with day-to-day operations, working efficiently and productively with all team members using Microsoft Teams and Outlook communicating effectively.
  • Analyze House Bills passed by legislature to locate system impacts that will change the current Business Requirements before its future implementation.

Health And Human Services Commission, HHSC

System Analyst III
06.2014 - 02.2018

Job overview

  • Collaborated with cross-functional teams to develop system solutions tailored to business needs and test supported scenarios.
  • Provided technical support for end-users, resolving issues promptly and effectively using the Agile Methodology.
  • Investigated system issues and implemented resolutions to reduce downtime in the Advanced Lifecycle Management application documenting supportive scenarios.
  • Enhanced user experience through the implementation of interface updates and usability improvements across various HHSC supportive applications.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Evaluated vendor proposals for hardware and software acquisitions, ensuring compatibility with existing infrastructure while maximizing cost-effectiveness of investments made in technology resources.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

Health And Human Services Commission, HHSC

Texas Works Advisor III
01.2007 - 06.2014

Job overview

  • Interviewed applicants and explained scope of different available benefits, testing for eligibility and directing client to receive requested benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Trained staff on current eligibility requirements and policies.
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
  • Evaluated program effectiveness and implemented continuous improvement measures, ensuring consistent delivery of high-quality services.
  • Utilized cutting-edge technology platforms to streamline service delivery processes and enhance overall efficiency in the workplace setting.

Education

Del Valle High School

High School Diploma
05.2001

University Overview

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organization and Time Management
  • Organizational Skills
  • Problem Resolution

Certification

  • Certified Scrum Master, University of Texas - 12/2023 - 12/2025]

Quote

In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett

Software

Microsoft

Windows

JAMA

JIRA

PPM

State Portal and Internal Applications

LTSS

ALM

Availability
See my work availability
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Timeline

IT Business Analyst
Health And Human Services Commission, HHSC
03.2018 - Current
System Analyst III
Health And Human Services Commission, HHSC
06.2014 - 02.2018
Texas Works Advisor III
Health And Human Services Commission, HHSC
01.2007 - 06.2014
Del Valle High School
High School Diploma
  • Certified Scrum Master, University of Texas - 12/2023 - 12/2025]

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Carnell Wilson