carnetta green
Excellent customer service skills
durham,nc
Summary
Administrative and guest services professional with strengths in event coordination, public assistance, records management, and team collaboration. Supports VIP lounges, community programs, and outreach activities by managing information, processing requests, and helping people access services. Delivers steady support that improves operations and guest experience.
Overview
13
13
years of professional experience
Work History
Event Specialist
Durham Performing Arts Center (DPAC)
Durham, NC
08.2013 - Current
- Delivered exceptional customer service to enhance experience for members and guests at DPAC President's Club.
- Assist VIP and premium guests with detailed, personalized service.
- Collaborated with management and staff to facilitate seamless daily operations and successful event execution.
- Served as the main contact for members with questions, concerns, and accommodation requests in the PC lounge or theater.
- Addressed customer concerns and accommodation requests promptly to ensure positive guest experiences.
- Scanned members and guest tickets for entry into the lounge and theater.
Program Assistant
Durham County Government
Durham, NC
02.2018 - 06.2022
- Coordinated communications, scheduling, and logistics, ensuring smooth execution of community programs and outreach initiatives located at Welcome Baby facility with parenting classes, coat drive, clothes donations, diapers pick up weekly. Car seat class.
- Assisted with programs support, enhancing resident and community participant with engagement of events at Welcome Baby facility.
- Guided clients to appropriate resources and referrals and access to essential program information.
- Maintained records, documentation, and program materials to support efficient operations.
- Supported public events, workshops, and community service initiatives to represent Welcome Baby program.
- Maintained detailed records of all programs' activities, data collection and evaluation results.
- Planned and coordinated outreach events to engage the community, and training sessions for Welcome Baby programs.
Education
Bachelor of Science - Criminal Justice
Saint Augustine's University
Raleigh, NC05-1982
Skills
- Event coordination
- Event Logistics
- VIP coordination
- Customer Service
- Guest Relations
- Front Desk Operations
- Community Engagement
- Community Outreach
- Appointment Scheduling
- Problem Resolution
- Records Management
- Microsoft Office Suite
- Team Collaboration
- Communication skills
Timeline
Program Assistant
Durham County Government
02.2018 - 06.2022
Event Specialist
Durham Performing Arts Center (DPAC)
08.2013 - Current
Bachelor of Science - Criminal Justice
Saint Augustine's University