Carnetta Jones
Decatur,GA
Summary
Dependable and detailed-oriented professional with experience in delivery logistics, customer service, retail fulfillment, and healthcare support. Strong communicator with a proven ability to manage responsibilities independently while contributing to team goals. Recognized for reliability, problem-solving, and delivering high quality service in fast paced environments.
Overview
12
12
years of professional experience
Work History
Amazon Flex Driver
Amazon
Decatur, GA
08.2021 - 02.2026
- Operated delivery vehicles to ensure timely and accurate package deliveries.
- Followed safety protocols and maintained compliance with transportation regulations.
- Communicated effectively with dispatch to address issues and provide updates.
- Implemented feedback mechanisms to refine routes and enhance customer satisfaction.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
Ecommerce Personal Shopper
Walmart
Decatur, GA
02.2017 - 06.2022
- Collaborated with inventory management teams to ensure product availability and accuracy in orders.
- Utilized Walmart's e-commerce platform to efficiently process customer orders and returns.
- Provided support in developing promotional strategies to increase online sales and engagement.
- Mentored new team members on best practices for online shopping assistance and customer interactions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed training materials for staff on effective use of tools and systems within e-commerce operations.
- Led initiatives to streamline order fulfillment processes, increasing efficiency across the department.
Certified Nursing Assistant
Cascade Park Gardens
Tacoma, WA
06.2015 - 10.2016
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with interdisciplinary teams to create personalized care plans.
- Trained new staff on procedures, safety protocols, and resident care standards.
- Maintained a clean and safe environment in accordance with health regulations.
- Assisted in mobility support, promoting independence and physical well-being of residents.
Customer Service Representative
Comcast
Tacoma, WA
01.2014 - 03.2015
- Resolved customer inquiries using CRM systems to enhance service delivery.
- Streamlined communication processes, improving response time for customer support requests.
- Collaborated with cross-functional teams to address complex service issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Explained billing cycles, prorated statements, and processed payments,
Education
High School Diploma -
Theodore Roosevelt High School
Gary, IN06-2009
Skills
- Strong communication skills
- Accurate record keeping
- Reliability and punctuality
- Patience and perseverance
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Reliable team player
Timeline
Amazon Flex Driver
Amazon
08.2021 - 02.2026
Ecommerce Personal Shopper
Walmart
02.2017 - 06.2022
Certified Nursing Assistant
Cascade Park Gardens
06.2015 - 10.2016
Customer Service Representative
Comcast
01.2014 - 03.2015
High School Diploma -
Theodore Roosevelt High School