Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CARNITA BUSSEY

Pineville,USA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Customer Service Specialist

TTEC - Progressive
Austin, Texas
06.2023 - Current
  • Verified customers request to confirm active policies, add vehicles, coverages, and additional drivers according to company policies. Following all procedures and guidelines, per state requirements.
  • Conducted regular follow-ups with FAR. Reviewing additional coverage options, such as adding lienholders. Policy changes or offer additional services such as homeowners and/or renter insurance.
  • Taking and negotiated scheduled payments, issuing insurance verifications, insurance cards, and assisted with underwriting requirements such as proof of garaging, prior insurance, and unlisted driver verification.

Licensed Medicare Consultant

TTEC Solutions
Austin, Texas
06.2022 - 12.2023
  • Followed all policies required for discussing and reviewing member health benefits and healthcare claims for members' out-of-pocket costs.
  • Accurately verifying eligibility, submitting SOBs, EOBs, and other healthcare forms upon consumer request.
  • Thoroughly discuss insurance needs, and provide the best solution. Reviewing plans' benefits, coverages, and premiums for each plan by ensuring accuracy for each enrollment.

Medicare Sales Consultant

Go Health LLC
CHARLOTTE, USA
06.2021 - 06.2022
  • Processed income-based ACA, Affordable Care Act, health insurance for individuals and families.
  • Determined clients' particular needs and financial situations, including income levels, fact-finding, bookkeeping, and determined the extent of present and upcoming health coverage.
  • Successfully processed insurance applications, ensuring the accuracy of enrollment followed the companies' policies and procedures.

Education

Some College (No Degree) - Business

Central Piedmont Community College
Charlotte, NC

Skills

  • Insurance coverage verification
  • Customer relationship management
  • Reviewing coverage options
  • Problem solving
  • Risk assessment
  • Insurance terminology
  • Recordkeeping organization
  • Critical thinking

Certification

Health & Accident Insurance License, 2022

References

References available upon request.

Timeline

Insurance Customer Service Specialist

TTEC - Progressive
06.2023 - Current

Licensed Medicare Consultant

TTEC Solutions
06.2022 - 12.2023

Medicare Sales Consultant

Go Health LLC
06.2021 - 06.2022

Some College (No Degree) - Business

Central Piedmont Community College

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CARNITA BUSSEY