Caro Tuggle
Fayetteville,AR
Summary
Achieved significant patient progress at Vantage Point Behavioral Health Hospital by mastering crisis handling and multicultural competence, ensuring safety and fostering recovery. Excelled in data accuracy and customer relationship building, demonstrating unparalleled adaptability and documentation skills. Enhanced team performance through effective conflict resolution and mentorship, contributing to a positive and results-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Vantage Point Behavioral Health Hospital
06.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
Sales Associate
Target
02.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Data Entry Intern
Loomis Agency
05.2017 - 08.2017
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
Education
Bachelor of Arts - Sociology
University of Arkansas
Fayetteville, AR05.2024
Skills
- Conflict de-escalation
- Documentation skills
- Mental Health Support
- Conflict Resolution
- Crisis handling
- Patient Observation
- Group facilitation
- Multicultural Competence
- Self-Care Practices
- Suicide Prevention
- Emergency Response
- De-escalation Strategies
Certification
CPR Certified
Handle With Care De-Escilation
Timeline
Behavioral Health Technician
Vantage Point Behavioral Health Hospital
06.2023 - Current
Sales Associate
Target
02.2020 - 04.2023
Data Entry Intern
Loomis Agency
05.2017 - 08.2017
Bachelor of Arts - Sociology
University of Arkansas
CPR Certified
Handle With Care De-Escilation
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