Carol Akiyama
Mount pleasant,MI
Summary
Customer-focused banquet server with strong teamwork, time management, and communication skills. Skilled in setting up event spaces, coordinating with kitchen and banquet staff, and delivering polished service. Reliable support for smooth, guest-ready operations.
Overview
13
13
years of professional experience
Work History
Banquet Server
Soring Eagle Casino & Resort
Mount Pleasant, MI
10.2023 - 08.2026
- Served plated meals and beverage service while maintaining polished, guest-focused banquet presentation.
- Coordinated with banquet captains, kitchen staff, and bartenders to deliver timely event service.
- Set up banquet rooms with linens, china, glassware, and table arrangements for catered events.
- Reset function spaces efficiently between events, ensuring readiness for next banquet or meeting.
- Monitored service stations, replenished supplies, and maintained cleanliness throughout event operations.
- Assisted with event breakdown, equipment storage, and accurate cleanup of banquet areas.
- Verified special meal requests, dietary restrictions, and allergy accommodations for guests.
Operations Manager
Vaped Ape Vapor Ship LLC.
Mount Pleasant, MI
02.2014 - 06.2022
- Implemented process improvements to streamline workflow efficiency across receiving, storage, and dispatch functions.
- Directed daily shipping operations, coordinating order fulfillment, packing standards, and carrier handoffs.
- Managed inventory controls, reconciled stock discrepancies, and maintained accurate product availability records.
- Supervised staff scheduling, task assignment, and performance expectations for consistent operational coverage.
- Enforced compliance with age-restricted product handling, documentation, and shipping requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
Associate of Science - Native American Studies.
Saginaw Chippewa Tribal College
Mount Pleasant, MISkills
- Team collaboration
- Time management
- Adaptive problem solving
- Clearing tables efficiently
- Event setup and breakdown
- Customer service
- Event coordination
Timeline
Banquet Server
Soring Eagle Casino & Resort
10.2023 - 08.2026
Operations Manager
Vaped Ape Vapor Ship LLC.
02.2014 - 06.2022
Associate of Science - Native American Studies.
Saginaw Chippewa Tribal College