Carol-Ann Bowers
Admin Executive
Jamaica,NY
Summary
Administrative Assistant with extensive experience at Brooklyn Obstetrics and Gynecology, recognized for strong critical thinking and professional phone etiquette. Successfully managed patient scheduling and improved communication processes, resulting in enhanced operational efficiency. Proficient in Microsoft Office Suite, demonstrating meticulous attention to detail and commitment to exceptional administrative support.
Overview
18
18
years of professional experience
Work History
Care Giver
05.2020 - 07.2024
- Provided daily care for an ailing parent over four years.
- Prepared and served nutritious meals to support health.
- Assisted with bathing and dressing to ensure comfort and dignity.
- Monitored vital signs and administered prescribed medications accurately.
- Transported patient to dialysis sessions three times weekly.
- Accompanied patient to various medical appointments for continuity of care.
Administrative Assistant
Brooklyn Obstetrics and Gynecology
New York, USA
06.2015 - 03.2020
- Managed telephone inquiries and redirected calls to relevant departments.
- Coordinated scheduling and confirmation of patient appointments for diagnostics and surgeries.
- Welcomed visitors, clarified purpose of visit, and connected them with appropriate staff.
- Interviewed patients to gather information for case histories and necessary forms.
- Facilitated transmission of correspondence and medical records through various methods.
- Performed administrative functions, such as supply ordering and inventory management.
- Organized medical records and maintained technical documentation files.
- Processed incoming messages and distributed documents like lab results to appropriate personnel.
Office Assistant
NYC Department of Buildings
New York, USA
03.2008 - 03.2014
- Uploaded emergency declarations into IEDA database for timely access and reference.
- Coordinated office activities and maintained efficient workflow for building inspections.
- Processed documentation for permits and licenses in compliance with city regulations.
- Maintained appointment calendars for two Assistant Commissioners to optimize scheduling.
- Processed new complaints and hazardous/ECB violations to ensure regulatory compliance.
- Coordinated meetings between Assistant Commissioners and department supervisors to enhance collaboration.
- Assisted in scheduling appointments and managing calendars for department staff.
- Organized files and maintained records related to building codes and safety standards.
- Managed inventory of office supplies, ensuring availability for daily operations.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
Clerical Associate
Brooklyn Integrated Services
Brooklyn, USA
09.2006 - 12.2007
- Authorized permits for extended use of school buildings.
- Assigned security guards to ensure safety during extended use.
- Solicited bids from food vendors and processed payments efficiently.
- Enrolled students in after-school tutoring programs to enhance learning opportunities.
- Coordinated materials for orientations, employee training, and staff events effectively.
Education
B.A. - Political Science
Hunter College
New YorkSkills
- FileMaker Pro
- Verbal and written communication
- Microsoft Office Suite
- Professional phone etiquette
- Articulation skills
- Critical thinking
- Attention to detail
References
References available upon request
Credentials And Licenses
COVID-19 Contract Tracing - Certificate
Affiliations
- Crocheting, sewing, baking
Timeline
Care Giver
05.2020 - 07.2024
Administrative Assistant
Brooklyn Obstetrics and Gynecology
06.2015 - 03.2020
Office Assistant
NYC Department of Buildings
03.2008 - 03.2014
Clerical Associate
Brooklyn Integrated Services
09.2006 - 12.2007
B.A. - Political Science
Hunter College
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