Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terrance Tillman

Tampa

Summary

Determined worker who excels at oral and written communication and secretarial work. Adapts quickly and uses advanced problem-solving skills. Looking to bring a positive attitude and increased efficiency to an office setting. Exceptional verbal/written communication Strong problem solving Collaborative team player People oriented Customer service mindset Computer proficiency Multi-tasking with microsoft word,excel,power point knowledge and a creative problem solver December 2016 - CurrentReceptionist Pasco-Hernando State College Porter Campus at Wiregrass Ranch | Wesley Chapel, FL Composed, sent, received, and distributed correspondence through letters and emails. Handled customer questions and complaints with professional courtesy. Inventoried office supplies and managed ordering of new supplies whenever required. Juggled answering phones while attending to clients in person. Trained in microsoft word, including exceptional knowledge of excel and power point. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Performance-driven [Industry] professional with stellar record of accomplishment in connecting with the customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Results-oriented individual with over 2 years of experience implementing marketing strategies to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over during special sales events.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Florida Medical Clinic
12.2022 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.

Receptionist

Americas Best Contacts And Eyeclasses
07.2020 - 12.2022
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Prep charts for upcoming appointments and filed charts when appointments are done
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Sales Associate

Calvin Klein
05.2019 - 07.2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Receptionist

Pasco Hernando State College
01.2017 - 04.2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Sorted incoming mail and directed to correct personnel each day.
  • Collected Type payments, processed transactions and updated relevant records.

Education

Bachelor of Science - Health Sciences

University Of South Florida
Tampa, FL

AA -

Hernando State College Porter Campus at Wiregrass Ranch
Wesley Chapel, FL
2019

High School Diploma -

Paul R. Wharton High School
Tampa, FL
06.2016

Skills

  • Merchandising knowledge
  • Inventory control procedures
  • Dispute mediation
  • Relationship selling
  • Energetic self-starter
  • Customer- and service-oriented
  • Retail merchandising expertise
  • POS system operation
  • Verbal/written communication
  • Reliable and punctual
  • Written and oral communication skills
  • Money handling
  • Sales expertise
  • Team player mentality
  • Listening skills
  • Outgoing personality
  • Reading comprehension skills
  • Excellent communication skills
  • Strategic planning
  • Superb time management
  • Filemaker Pro
  • Microsoft Outlook
  • Appointment Booking
  • Time Management
  • Telephone Skills
  • Medical Condition Coding Software
  • Strategic planning
  • Superb time management
  • Filemaker Pro
  • Microsoft Outlook
  • Appointment Booking
  • Time Management
  • Telephone Skills
  • Medical Condition Coding Software

Accomplishments

    Volunteered at Seasons hospice for an year 2019-2020

Timeline

Medical Receptionist

Florida Medical Clinic
12.2022 - Current

Receptionist

Americas Best Contacts And Eyeclasses
07.2020 - 12.2022

Sales Associate

Calvin Klein
05.2019 - 07.2020

Receptionist

Pasco Hernando State College
01.2017 - 04.2019

Bachelor of Science - Health Sciences

University Of South Florida

AA -

Hernando State College Porter Campus at Wiregrass Ranch

High School Diploma -

Paul R. Wharton High School
Terrance Tillman