Shastan Proctor
Zephyrhills,FL
Summary
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure positions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Florida Medical Clinic
07.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Receptionist
Florida Medical Clinic
07.2023 - 07.2024
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Facilitated effective communication between patients, medical staff, other medical facilities, and insurance companies to ensure seamless coordination of care.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups, procedures, and other appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Improved front office organization by implementing new system for providers to be informed of information about incoming patients.
- Helped patients complete necessary medical forms and documentation.
Dedicated Branch Supervisor
Signal Of Tampa Bay
10.2022 - 07.2023
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Assigned job roles and oversaw performance.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Coordinated with other Supervisors to ensure seamless communication and efficient workflow across the organization.
- Motivated, trained and disciplined employees to meet performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Night Janitor
SeaWorld Parks & Entertainment, Inc.
10.2020 - 10.2022
- Kept building spaces premises clean inside and outside
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Collected and transported recyclable materials
- Reported vandalism or other damage to property to supervisor
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Performed daily facility checklists for cleaning floors, wiping down entryways and collecting trash.
Child Care Provider
Carmen Febo
05.2017 - 08.2017
- Maintained effective schedule balance between rest periods and playtime
- Met with parents about daily activities, positive developments and issues.
Child Care Provider
Courtney Smith
04.2012 - 08.2016
- Planned and guided age-appropriate tasks like reading, crafts and games
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Consulted with families to discuss activities and behaviors of each child.
St. Pete & Clearwater Brand Ambassador
St. Pete
01.2014 - 01.2015
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional work area
- Communicated product information with confidence and educated consumers about the St
- Pete and Clearwater area
- Executed brand activations to standards and with professionalism
- Communicated successes, competition trends, deals, product introductions, potential accounts, and demo opportunities via recaps
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts
- Acted as face of brand at retail events and sampling opportunities at multiple locations
- Approached strangers and interacted in natural conversation with goal of developing awareness.
Education
Bachelor of Science - Criminology/Criminal Justice
The University of Tampa
05.2020
Skills
- Conscientious and Detail-Oriented
- Productivity and Time Management
- Documentation
- CPR Certified
- Relationship Building
- Multitasking and Prioritization
- Flexible Schedule
- Willingness to Learn
- Adaptable and Flexible
Certification
Security Guard Class D license, November 2021- 2023
Timeline
Medical Receptionist
Florida Medical Clinic
07.2024 - Current
Medical Receptionist
Florida Medical Clinic
07.2023 - 07.2024
Dedicated Branch Supervisor
Signal Of Tampa Bay
10.2022 - 07.2023
Night Janitor
SeaWorld Parks & Entertainment, Inc.
10.2020 - 10.2022
Child Care Provider
Carmen Febo
05.2017 - 08.2017
St. Pete & Clearwater Brand Ambassador
St. Pete
01.2014 - 01.2015
Child Care Provider
Courtney Smith
04.2012 - 08.2016
Bachelor of Science - Criminology/Criminal Justice
The University of Tampa
Security Guard Class D license, November 2021- 2023
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