JORDAN MURPHY
Tampa,FL
Summary
Dedicated and detail-oriented professional with experience in customer service and healthcare administration. Proven ability to provide exceptional service, resolve conflicts effectively, and maintain a positive experience for clients and patients. Skilled in multitasking in fast-paced environments and ensuring operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Florida Medical Clinic
03.2025 - Current
- Verify insurance coverage to confirm patient coverage for necessary medical services.
- Gather necessary information to register patients for medical appointments in Intergy and Phreesia software
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Image and scan patient and registration documentation into electronic patient records.
- Demonstrate adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Waitress
The Cheesecake Factory
06.2014 - Current
- Delivered exceptional customer service by ensuring guests enjoyed a positive dining experience.
- Addressed customer complaints professionally, offering quick solutions to maintain satisfaction.
- Worked collaboratively with team members to manage a high-volume dining environment.
- Demonstrated efficiency in handling orders, processing payments, and upselling menu items.
- Responsible for training new team members to company standards.
Patient Registration Coordinator
AdventHealth Urgent Care Center
12.2023 - 03.2025
- Registered and checked in patients efficiently, ensuring accurate data entry and confidentiality.
- Conducted initial patient screenings to determine if referral to an emergency room or hospital was required.
- Provided compassionate assistance to patients in high-stress situations.
- Communicated effectively with medical staff to facilitate patient care and flow.
Education
Bachelor of Science - Nursing
Hillsborough Community College
Tampa, FLSkills
- Exceptional Customer Service
- Conflict Resolution
- Healthcare Registration and Screening
- Multitasking and Time Management
- Team Collaboration
- Strong Communication Skills
Certification
HIPAA Compliance Training
Timeline
Patient Registration Representative
Florida Medical Clinic
03.2025 - Current
Patient Registration Coordinator
AdventHealth Urgent Care Center
12.2023 - 03.2025
Waitress
The Cheesecake Factory
06.2014 - Current
Bachelor of Science - Nursing
Hillsborough Community College
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