Ebony Green
North Little Rock,AR
Summary
Customer-focused Certified Pharmacy Technician offering 3 plus years customer service experience. Detail-oriented with a focus on accuracy and efficiency, looking to continue to leverage superb customer service and or pharmacology knowledge to increase retention and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Registration Representative
Springhill Baptist Emergency Hospital
09.2023 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Access Coordinator
UAMS Hospital
12.2022 - 09.2023
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
- Conducted regular audits of appointment schedules to identify areas for improved efficiency or accuracy in data entry.
- Optimized facility utilization by effectively managing room assignments and resource allocation.
Medical Secretary
Arcare
01.2021 - 12.2022
- The Medical Secretary works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, to arrange for payment, and to make reappointments when necessary
- Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges, collecting fees, and other duties as may be assigned.
Pharmacy Technician
Wal-Mart Pharmacy
11.2020 - 01.2021
- Works alongside licensed pharmacists to provide excellent service within high-volume retail setting
- Help migrate pharmacy to new patient records system – transferred hundreds of profiles to database and trained several coworkers on new system
- Answers phone calls from both customers and medical practices to facilitate daily activities in the pharmacy.
Service Desk Manager
Walmart
09.2019 - 11.2020
- Operate cash register for cash, check, and credit card transactions with 99% efficiency
- Trained new sales associates as needed
- Completed point of sales opening and closing procedures
- Handled customer relations issues in a gracious manner in accordance with company policies
- Educated customer about the brand to incite excitement about the company’s mission and values
- Resolved customer complaints in a professional manner.
Transportation Driver
Pathfinders
02.2012 - 11.2020
- Transporting clients from one destination to another safely.
Education
Skills
- Personable
- Motivated Team Player
- Adaptable
- MS Office
- Staff Training and Development
- Complex Problem Solving
- Medical & Pharmaceutical Terminology
- Customer Service Relationship Building
- Skilled Problem Solver
- Active Listening Skills
- Detail Oriented
- Critical Thinking
- Office support (phones, faxing, filing)
- Exceptional Administrative Support
- Superb Time Management Skills
- Patient Referrals & Scheduling
Timeline
Patient Registration Representative
Springhill Baptist Emergency Hospital
09.2023 - Current
Access Coordinator
UAMS Hospital
12.2022 - 09.2023
Medical Secretary
Arcare
01.2021 - 12.2022
Pharmacy Technician
Wal-Mart Pharmacy
11.2020 - 01.2021
Service Desk Manager
Walmart
09.2019 - 11.2020
Transportation Driver
Pathfinders
02.2012 - 11.2020
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