Marah Martindill
Washington Court House
Summary
Detail-oriented and compassionate administrative professional with over 7 years of experience in healthcare support, patient services, and customer-focused roles. Skilled in patient registration, insurance verification, scheduling, and maintaining accurate electronic health records. Consistently recognized for delivering exceptional customer service and patient support. Dedicated to accuracy, multitasking, and ensuring a positive patient experience in fast-paced clinical and hospital settings.
Overview
11
11
years of professional experience
Work History
Patient Registration Representative
OhioHealth Berger Hospital
03.2025 - Current
- Register patients for hospital services, ensuring accuracy of demographic and insurance information.
- Verify insurance eligibility and collect co-pays and payments as needed.
- Maintain electronic medical records with accuracy and confidentiality in compliance with HIPAA.
- Assist patients and families with questions regarding registration, billing, and hospital services.
- Work closely with clinical staff to support smooth patient flow in both inpatient and outpatient settings.
Client Services Coordinator
Stringtown Animal Hospital
09.2024 - 03.2025
- Registered clients, verified records, and scheduled appointments for veterinary services.
- Answered phones and provided accurate information regarding services and procedures.
- Maintained electronic medical records and updated patient information.
- Collaborated with clinical staff to ensure efficient patient flow.
- Handled sensitive client situations with empathy and professionalism.
Optician Technician
Mt. Sterling Eye Care
09.2023 - 05.2024
- Verified insurance coverage and submitted claims electronically.
- Assisted patients with frame and lens selection, ensuring comfort and accuracy of prescriptions.
- Maintained patient records and collaborated with opticians and optometrists to support care.
- Provided education on vision care products and insurance benefits.
Assistant Manager
Woofgang Bakery & Grooming
05.2022 - 01.2023
- Oversaw daily operations, staff scheduling, and customer service.
- Trained new employees on policies and customer care standards.
- Handled scheduling, payments, and customer concerns with professionalism.
- Managed social media platforms to improve engagement and sales.
Retail Sales Supervisor
Kate Spade
10.2020 - 04.2022
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Trained and oriented associates to maximize team performance.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases.
Staffing Supervisor
American Eagle Outfitters
09.2019 - 09.2020
- Managed daily store operations, cash handling, and scheduling.
- Conducted training and staff meetings to improve performance.
- Consistently met personal and team sales goals.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
Customer Service Representative
The Record Herald
02.2018 - 09.2019
- Created legal and classified ads to be published in the local Newspaper
- Managed scheduling and placement of classified and legal advertisements
- Provided exceptional customer service by promptly addressing inquires, resolving issues and insuring customer satisfaction
- Responded to customer requests for products, services, and company information.
Private In-Home Caregiver
Family Care / Private Residence
03.2018 - 09.2018
- Provided hands-on care for an elderly patient with severe physical limitations following a major stroke.
- Assisted with daily personal care including bathing, dressing, toileting, and incontinence care.
- Safely helped the patient get in and out of bed and assisted with mobility throughout the home.
- Prepared meals and assisted with eating as needed.
- Accompanied the patient outside the home for appointments and social engagement.
- Maintained a safe, respectful, and supportive home environment while delivering compassionate care.
Administrative Assistant / Receptionist
Koorsen Fire & Security
04.2017 - 03.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Provided clerical support and ensured compliance with company standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Ophthalmic Technician
Midwest Retina
09.2016 - 04.2017
- Documented patient medical histories and updated electronic medical records.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Optometric Technician
Chester Eye Center
04.2015 - 09.2016
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Education
High School Diploma -
Washington High School
Washington Court House, OHSkills
- Patient Registration & Admissions
- Exceptional Customer Service & Patient Support
- EMR Systems & Data Entry Accuracy
- HIPAA Compliance & Confidentiality
- Scheduling & Appointment Coordination
- Multitasking & Problem Solving
- Patient Relations & Communication
- Team Collaboration & Training
- Attention to detail
- Detail-oriented
Timeline
Patient Registration Representative
OhioHealth Berger Hospital
03.2025 - Current
Client Services Coordinator
Stringtown Animal Hospital
09.2024 - 03.2025
Optician Technician
Mt. Sterling Eye Care
09.2023 - 05.2024
Assistant Manager
Woofgang Bakery & Grooming
05.2022 - 01.2023
Retail Sales Supervisor
Kate Spade
10.2020 - 04.2022
Staffing Supervisor
American Eagle Outfitters
09.2019 - 09.2020
Private In-Home Caregiver
Family Care / Private Residence
03.2018 - 09.2018
Customer Service Representative
The Record Herald
02.2018 - 09.2019
Administrative Assistant / Receptionist
Koorsen Fire & Security
04.2017 - 03.2018
Ophthalmic Technician
Midwest Retina
09.2016 - 04.2017
Optometric Technician
Chester Eye Center
04.2015 - 09.2016
High School Diploma -
Washington High School