Emily Els
Pickton,TX
Summary
Passionate customer service–focused Patient Access Representative with 5+ years of experience supporting hospital operations through accurate registration, insurance verification, preregistration, and patient estimates. CRCR and CSPR certified, delivering compassionate, high-quality service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
03.2020 - Current
- Deliver compassionate, customer-obsessed service aligned with Ensemble’s O.N.E Purpose.
- Perform accurate registration, demographic updates, and insurance verification.
- Complete detailed patient estimates to support POS collections.
- Conduct preregistration to reduce wait times and improve workflow.
- Collect co-payments following Ensemble financial policies.
- Use EMR/EHR and verification tools for clean claims and billing accuracy.
- Assist patients with financial counseling resources.
- Provide high-quality communication via in-person and switchboard support.
- Build trust with patients and caregivers through empathy and professionalism.
- Support departmental goals with accuracy and efficiency.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Academy Director
La Petite Academy
07.2018 - 12.2019
- Recruited, trained, and evaluated staff.
- Maintained compliance with state and organizational standards.
- Handled documentation, communication, and family support.
- Managed billing, bookkeeping, and administrative workflows.
Center Director / Assistant Director / Health & Safety Coordinator / Lead Teacher
KinderCare Learning Center
09.2003 - 06.2018
- Led staffing, training, and development for educational teams.
- Built relationships with families, licensing agencies, and partners.
- Oversaw enrollment growth and operational efficiency.
- Ensured compliance with all safety and accreditation standards.
Education
University of the Ozarks
Clarksville, ARSkills
- Patient Registration & Admissions
- Insurance Verification & Eligibility
- Preregistration & Patient Estimates
- Point-of-Service Collections
- EMR / EHR Documentation Accuracy
- Customer Obsession & Patient Relations
- Workflow Efficiency & Problem Solving
- Revenue Cycle Fundamentals (CRCR Certified)
- Training Support & Process Improvement
Certification
- CRCR – Certified Revenue Cycle Representative
- CSPR – Certified Specialist in Patient Registration
Timeline
Patient Access Representative
Ensemble Health Partners
03.2020 - Current
Academy Director
La Petite Academy
07.2018 - 12.2019
Center Director / Assistant Director / Health & Safety Coordinator / Lead Teacher
KinderCare Learning Center
09.2003 - 06.2018
University of the Ozarks