Luz Trivino
North Port,FL
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Sarasota Memorial Hospital
2020.01 - Current
- Reviewed, assessed and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Reviewed, assessed and evaluated patient registrations and confirmed accuracy of demographic and financial data.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
Retail Attendant
Sarasota Memorial Health Care System
2014.08 - 2020.01
- Applied interpersonal and communication skills to establish a selling relationship with customers
- Expressed to customers a passion for the company brand, products, services and solutions
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Engendered customer loyalty by remembering personal preferences and allergy information
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Responded resourcefully to customer requests and concerns.
Cashier Customer Service
Little Saver Market
2009.07 - 2014.08
- Maintained a friendly and customer-focused shopping platform
- Itemized purchases utilizing the point of sale system
- Received incoming materials and products and verified package receipt with freight records
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs
- Ensured continuous provision of service excellence and customer satisfaction
- Handled and processed cash and credit card transactions
- Answered customer questions regarding merchandise and pricing
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
High School Diploma -
North Port High School
North Port, FLAssociate of Arts -
State College Of Florida, Manatee-Sarasota
Bradenton, FL12.2023
Skills
- Active listening skills
- Personable
- Motivated team player
- Excellent work ethic
- Quick learner
- Positive and friendly
- People-oriented
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
- Bilingual
Additional Information
Bilingual.
Certification
CHAA - Certified Healthcare Access Associate
Timeline
Patient Registration Representative
Sarasota Memorial Hospital
2020.01 - Current
Retail Attendant
Sarasota Memorial Health Care System
2014.08 - 2020.01
Cashier Customer Service
Little Saver Market
2009.07 - 2014.08
High School Diploma -
North Port High School
Associate of Arts -
State College Of Florida, Manatee-Sarasota
CHAA - Certified Healthcare Access Associate
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