Kimberly Yarborough
Las Vegas,NV
Summary
Dedicated Patient Registration Representative experienced in enhancing patient experiences through exceptional customer service and meticulous insurance verification. Streamlined workflows within healthcare teams while ensuring compliance with HIPAA regulations and fostering positive relationships. Demonstrated proficiency with MS Office and EHR systems, maintaining thorough knowledge of medical terminology to support quality patient care.
Overview
33
33
years of professional experience
Work History
Patient Registration Representative
Mountain View Hospital
Las Vegas, NV
07.2001 - Current
- Managed insurance verification procedures, streamlining registration workflow for enhanced efficiency.
- Facilitated patient check-in process, ensuring accurate data entry and documentation compliance.
- Trained new hires on registration protocols and the use of hospital information systems.
- Collected payments and co-pays from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives. Est of 30,000 a month from E.R. Patients
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
- Developed training materials for staff on best practices in patient registration processes.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
Patient Registration Clerk
Valley Hospital
Las Vegas, NV
01.1994 - 07.2001
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed electronic health records system to ensure accuracy and compliance with regulations.
- Collaborated with healthcare teams to resolve patient issues and enhance service delivery.
- Developed training materials for new staff to improve onboarding experience and support learning.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Contributed to overall hospital performance by consistently meeting or exceeding registration quotas each month.
- Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
Education
No Degree - General Studies
Lassen Community College
Susanville, CA06.1991
High School Diploma -
Herlong High School
Herlong, CA06-1990
Skills
- Patient registration
- Patient relations
- Insurance verification
- Eligibility determination
- Payment collection
- Professional ethics
- Patient confidentiality
- Patient interviewing
- Medical terminology
- Electronic health records
- Data entry expertise
- Data entry software
- Cash handling
- Payment collection
- Office administration
- Documentation review
- Organizational skills
- Administrative assistance
- Time organization
- Reliability
- Resourcefulness and initiative
- Patient data management
- Financial transactions
- Billing coordination
- Teamwork
- Team collaboration
- Problem-solving abilities
- Adaptability
- Customer service
- Excellent communication
- Excellent communication
- Communication skills
- Active listening
- Organization
- Problem-solving abilities
- Critical thinking
- Communication skills
- Decision-making
- Attention to detail
- Detail-oriented
- Multitasking
- Multitasking Abilities
- Self motivation
- Operational support
- Flexible schedule
- Clerical skills
- Office coordination
- Records management
- Clerical skills
- Performance tracking
- Work ethic
- Workflow management
- Interpersonal communication
- Document preparation
Accomplishments
Pride myself on being the hightest collection agent in department
Timeline
Patient Registration Representative
Mountain View Hospital
07.2001 - Current
Patient Registration Clerk
Valley Hospital
01.1994 - 07.2001
No Degree - General Studies
Lassen Community College
High School Diploma -
Herlong High School