Mouang Saechao
Redding Lumber Transport
Redding
2
Languages
16
years of professional experience
Customer-focused professional with extensive experience in enhancing client satisfaction and managing inquiries. Skilled in conflict resolution and effective communication to address customer needs. Recognized for strong teamwork and adaptability, delivering tailored solutions that foster positive client experiences.
Work History
Patient Registration Representative
10 Months- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations for improved patient flow.
- Verified insurance coverage, confirming patient eligibility for necessary medical services to prevent delays in care.
- Managed insurance verification procedures, minimizing claim rejections through meticulous documentation.
- Streamlined patient check-in workflows, enhancing overall efficiency and improving patient satisfaction scores.
- Implemented electronic health record updates, ensuring timely access to critical patient information for medical staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Transportation Settlement Clerk/Logistics Coordinator
7 Years 9 Months- Manage daily settlement operations, ensuring invoice verification and prompt payment processing for improved efficiency and accuracy.
- Coordinate with carriers and internal teams to address billing issues, fostering operational continuity and strong vendor relationships.
- Enhanced client satisfaction by delivering timely and accurate settlement status updates.
- Built strong client relationships through consistent communication about accounts and settlements.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Negotiated favorable contracts with carriers, achieving reduced transportation costs.
Patient Account Representative
3 Years 11 Months- Streamlined patient billing operations, enhancing accuracy and expediting payment transactions.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Coordinated patient access to medical records, supporting efficient claims processing and healthcare management.
- Verified insurance eligibility and coverage details, reducing claim denials and accelerating payment timelines.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Customer Service Supervisor-Hybrid
4 Years- Led a customer support team to elevate service quality, culminating in heightened customer satisfaction.
- Fostered positive work environment through open communication, enhancing team collaboration and morale.
- Resolved challenging customer scenarios by implementing solutions that addressed their needs and adhered to company policies.
- Resolved escalated issues promptly and professionally, contributing to improved customer satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Deescalated challenging calls with diplomacy, ensuring satisfactory resolutions for both customers and team.
Education
High School Diploma
- Medical Billing
- Microsoft Excel
Skills
Microsoft Excel
Microsoft Word
Attention to detail
Account Management
Customer service
Problem Solving
Analytical skills
Time Management
Professional communication
Exceptional Organizational skills
Multi-tasking
Organizational skills
Analytical thinking
Languages
MIEN
Native or Bilingual
Timeline
Patient Registration Representative
Mercy Medical Center Redding
10.2025 - CurrentRead More
Transportation Settlement Clerk/Logistics Coordinator
Redding Lumber Transport
11.2018 - CurrentRead More
Patient Account Representative
Patients Hospital
12.2014 - 11.2018Read More
Customer Service Supervisor-Hybrid
The Knot, XO Grp
12.2010 - 12.2014Read More
Shasta College
from Microsoft Excel
Read More
Shasta College
from Medical Billing
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Shasta High School
High School Diploma
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